GERARDO DE LA GARZA
Forney,TX
Summary
Hardworking Automotive Technician with over 30 years of experience in the field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team, and meet business objectives. History of completing scheduled maintenance and vehicle repairs according to specifications. Proficient in troubleshooting problems, completing services and documenting everything for customer and shop needs.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Retail Sales Associate /Commercial Sales Representative
Oreilly Auto Pats
02.2022 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Automotive Technician
JIM’S CAR CARE CENTER
03.2010 - 12.2021
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Service air conditioning systems, changed and topped off fluids and completed maintenance inspections
- Explain estimates and determine repair timelines to manage customer expectations
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
- Responded to customer telephone calls, emails and in-person requests for assistance
- Wrote work orders and updated accounts in workshop computer
- Procured, organized, and managed parts inventories
Owner/Operator
DLG AUTOMOTIVE
06.2007 - 03.2010
- Managed day-to-day business operations, including accounting/finance, HR, marketing and public relations
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Managed one employee by supervising daily tasks
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
- Procured, organized, and managed parts inventories
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Mechanic
JIM’S GULF
06.1984 - 03.2007
- Inspect and tested vehicles and completed preventive maintenance such as engine tune-ups changes, tire rotations, wheel balancing and filter replacement
- Pumped gas for customers and took payments
- Maintenance inventory of all saleable items
- Counted cash in register drawer at beginning and end of shift
- Accurately completed charge logs and batched credit card reports at day end
Education
Thomas Jefferson High School
Dallas, TXSkills
- Replacing parts
- Troubleshoot & Diagnostics
- Inspecting vehicles
- Preventive maintenance
- Ticket writing
- Electrical repair procedures
- System repairs
- Customer relations
- Hardworking professional
- Team Player
- Reliable and motivated
- Certified ASME
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Bilingual – English and Spanish
Languages
Spanish
Native or Bilingual
Certification
- Automotive Service Excellence Certification (ASE)
Timeline
Retail Sales Associate /Commercial Sales Representative
Oreilly Auto Pats
02.2022 - 01.2025
Automotive Technician
JIM’S CAR CARE CENTER
03.2010 - 12.2021
Owner/Operator
DLG AUTOMOTIVE
06.2007 - 03.2010
Mechanic
JIM’S GULF
06.1984 - 03.2007
Thomas Jefferson High School
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