Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Gallegos

Mission,TX

Summary

Skilled in customer service and problem-solving, I excel in high-pressure environments, evidenced by my time at Spectrum where I enhanced customer loyalty and resolved escalated disputes. My expertise in data entry and active listening, honed at ABT Associates, supports my ability to deliver results through critical thinking and effective communication.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Spectrum
10.2018 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Research Interviewer

ABT Associates
05.2016 - 10.2017
  • Maintained confidentiality of customer information and company procedures.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.

Customer Service Representative

Teleperformance USA
10.2013 - 11.2015

Education

Diploma -

Mission High School
Mission, TX
05.2002

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Spectrum
10.2018 - 10.2023

Research Interviewer

ABT Associates
05.2016 - 10.2017

Customer Service Representative

Teleperformance USA
10.2013 - 11.2015

Diploma -

Mission High School

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Gerardo Gallegos