Gerardo Jaquez
Grand Prairie
Summary
Experienced with network monitoring and incident response, ensuring optimal performance and quick resolution of issues. Utilizes strong analytical skills to identify and address network anomalies effectively. Track record of maintaining high network uptime through proactive monitoring and effective communication with team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NOC Analyst
Boingo Wireless Inc
04.2024 - Current
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed necessary maintenance to support network availability.
NOC Technician
Ntegrated
05.2023 - 04.2024
- Worked closely with third party vendors and engineers to troubleshoot and resolve customer impacting issues
- Maintained internet and network connectivity and security utilizing Cisco routers and switches
- Assist Network Engineers in configuring and troubleshooting Cisco switches, Fortinet Firewalls and VMWare SD-WANs
- Open, track and resolve internal tickets
- Performed analysis of problems and outages as they occur across the enterprise to evaluate/isolate the root cause
- Assisted customer with VoIP issues as well as configured VoIP phones to be provisioned through company servers
Network Technician
Dimarvi Corporation
01.2022 - 05.2023
- Monitored network and servers to identify potential problems and troubleshoot to provide high performance
- Maintained internet and network connectivity and security utilizing Cisco routers and switches
- Involved in several projects dealing with network setup, server support, customer service, and software management
- Monitored and troubleshot local area network installed and configured routers and switches
NOC Technician
Nextlink Internet
03.2020 - 01.2022
- Performed troubleshooting of internet related problems on Cisco and Nokia equipment
- Minimized customer failures through monitoring and troubleshooting of data circuit issues
- Actively involved in monitoring network security and reliability in over seven states within the U.S
- Deployed network updates during maintenance windows
- Delivered customer satisfaction through timely and friendly customer service in a call center environment using ticketing systems
- Performed remote testing and configuration of Cisco and Nokia routers and circuits
- Analyzed and troubleshoot routers and switches to restore customers normal business operations
Education
Associate of Applied Science - Computer Science
Tarrant County College
Fort Worth, TX12-2025
Skills
- Call Center and Ticketing System Experience
- Multitasking Abilities
- System monitoring
- Network troubleshooting
- Windows Operating Systems and Open Source Systems
- Installation and Deployment
- Information Technology Administrator
- Network Management
- Firewalls, Security & Networking
- Network protocols
Certification
- CompTIA A+
- CompTIA Network +
- Linux LPI
- CompTIA Server +
- CompTIA Security +
Languages
Spanish
Native or Bilingual
Timeline
NOC Analyst
Boingo Wireless Inc
04.2024 - Current
NOC Technician
Ntegrated
05.2023 - 04.2024
Network Technician
Dimarvi Corporation
01.2022 - 05.2023
NOC Technician
Nextlink Internet
03.2020 - 01.2022
- CompTIA A+
- CompTIA Network +
- Linux LPI
- CompTIA Server +
- CompTIA Security +
Associate of Applied Science - Computer Science
Tarrant County College
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