Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lane Bench

Greenville,TX

Summary

IT Professional and Military Veteran with 3 years of experience in Information Technology, known for exceptional problem-solving skills and meticulous attention to detail. Adept at enhancing system performance and maintaining comprehensive documentation, ensuring seamless collaboration and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

NOC Analyst

L3Harris Technologies, Inc.
01.2025 - Current
  • Monitor satellite communications systems and network performance to ensure uninterrupted connectivity for 15 VIPSAM aircraft.
  • Identify, log, and escalate communication-related issues by creating and managing service tickets.
  • Monitor and maintain network software associated with satellite communication systems.
  • Set up and manage user accounts and permissions for requested users.
  • Collaborate with engineering and support teams to resolve system issues.
  • Maintain documentation for all support and troubleshooting activities.

System Administrator

Mainstream Nonprofit Solutions
01.2024 - 01.2025
  • Lead and manage IT team to optimize department efficiency.
  • Configure and maintain systems for compliance and security.
  • Streamline network operations, significantly reducing downtime and boosting overall efficiency through proactive monitoring and maintenance.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Improved operational efficiency, leveraging cloud technologies for scalable and cost-effective infrastructure solutions.

Human Resources Specialist

Army National Guard TX
04.2018 - 08.2024
  • Maintained personnel records for soldiers, ensuring accurate documentation of promotions, transfers, and separations.
  • Guided soldiers and families on HR policies, pay, and benefits, enhancing their understanding and satisfaction.

IT Technician

MT Square Blocktech, LLC
11.2022 - 06.2023
  • Managed daily BTC machine operations, ensuring stable performance and quick fault resolution.
  • Handled emergencies like power and network failures, maintaining operational continuity.
  • Generated timely daily reports on operations and maintenance, enhancing transparency.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT

Skills

  • Network troubleshooting
  • System monitoring
  • ITIL framework
  • Ticketing systems
  • Windows Active directory & Entra ID
  • Excellent communication
  • AWS Cloud Administration
  • Linux command proficiency
  • Configuration and deployment of network systems
  • System administration

Accomplishments

  • Designed and configured a SOHO network virtually in Packet Tracer. Configurations included ACL’s, VLAN’s, LAG, DHCP services, NTP.
  • Built Web Server in AWS cloud with an EC2 instance.

Certification

  • CCNA
  • CompTIA Network +
  • CompTIA Security +
  • CompTIA A+
  • Linux Essentials
  • ITIL Foundations
  • AWS Certified Cloud Practitioner

Timeline

NOC Analyst

L3Harris Technologies, Inc.
01.2025 - Current

System Administrator

Mainstream Nonprofit Solutions
01.2024 - 01.2025

IT Technician

MT Square Blocktech, LLC
11.2022 - 06.2023

Human Resources Specialist

Army National Guard TX
04.2018 - 08.2024

Bachelor of Science - Information Technology

Western Governors University

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