Michael Handy
Covington,GA
Summary
Results-driven Network Analyst with over 2 years of experience in network operations, incident response, and infrastructure management. Expertise in advanced monitoring tools, automation, and risk management techniques has led to a 30% reduction in mean time to resolution (MTTR). Holds a B.S. in Information Technology and possesses CompTIA Security+ and A+ certifications, demonstrating a strong foundation in cybersecurity, network administration, and system reliability. Currently managing an extensive infrastructure that includes over 6,000 stores, 33 distribution centers, 6 websites, and 2 data centers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NOC Analyst
O'Reilly Auto Parts
01.2024 - Current
- Incident Response: Analyze and resolve complex network and security incidents across a global infrastructure, leveraging tools like PagerDuty, Nagios, Dynatrace, and Icinga to reduce MTTR by 30%
- Escalation Management: Participate in Tier 3 and 4 on-call rotations, efficiently routing issues and identifying opportunities for automation and process improvement
- Operational Leadership: Drive improvements in network reliability, security, and compliance by standardizing operations and enforcing best practices
- Automation: Using Python and Visual Studio Code, Identify and implement automation opportunities to reduce manual intervention in network fault resolution.
- Risk Management & Assurance: Ensure compliance with security, privacy, and regulatory policies while collaborating with cross-functional teams
- Data Measurement: Build Standard operating procedures and dashboards to Analyze incident and performance data
System Operator/Technician
Walmart
10.2022 - 08.2024
- Monitored and maintained DC network infrastructure, ensuring high availability and optimal performance
- Addressed critical system failures, minimizing downtime and improving incident response efficiency
- Troubleshot all devices ensuring network connectivity for users
- Troubleshot network and system issues, collaborating with teams to improve reliability and performance
Education
Bachelor of Science - Information Technology (IT Management)
Purdue University Global
Indianapolis, IN05-2025
Skills
- Network Operations & Incident Response
- Nagios, Icinga, PagerDuty, and Dynatrace Monitoring & Automation
- Escalation Management
- Cross-functional collaboration
- Documentation & Reporting
- Network troubleshooting
- Jira Ticketing system
- AWS and azure cloud
- Window, mac os, and linux
- Python development in Visual Studio Code
- Experienced with Microsoft 365 applications
- Network security monitoring
Certification
- CompTIA Security+ CE, 09/01/23 - 09/01/26
- CompTIA A+ CE, 10/01/23 - 10/01/26
Timeline
NOC Analyst
O'Reilly Auto Parts
01.2024 - Current
System Operator/Technician
Walmart
10.2022 - 08.2024
Bachelor of Science - Information Technology (IT Management)
Purdue University Global