Keatan Rowland
Goodyear,AZ
Summary
Motivated, passionate, and reliable early-career IT professional with hands-on experience in Network Operations Center (NOC) support and a strong foundation in customer service. Experienced with network monitoring and incident response, ensuring optimal performance and quick resolution of issues. Utilizes strong analytical skills to identify and address network anomalies effectively. Track record of maintaining high network uptime through proactive monitoring and effective communication with team members.
Overview
3
3
years of professional experience
Work History
NOC Analyst
Hye Tech Network & Security Solutions
Phoenix, AZ
11.2024 - 07.2025
- Supported live monitoring of client networks and escalated incidents to L2 support
- Documented and triaged events and assisted with Tier 1 troubleshooting
- Collaborated with senior engineers to resolve outages and maintain uptime SLAs
- Gained exposure to IT operations workflows in real-time environments
Server / Team Leader
The Wigwam Resort
Litchfield, OH
09.2022 - 11.2024
- Regularly acted in a team lead capacity, responsible for delivering high quality meeting experiences for corporate events and conferences.
- Highly successful in managing logistics, event setup, and guest needs.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Cyber Operations
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12.2024
Skills
- Network monitoring and issue resolution
- Issue triage and documentation
- Network troubleshooting
- System monitoring
- Communication
- Teamwork and collaboration
Timeline
NOC Analyst
Hye Tech Network & Security Solutions
11.2024 - 07.2025
Server / Team Leader
The Wigwam Resort
09.2022 - 11.2024
Associate of Applied Science - Cyber Operations
Maricopa Community Colleges, Estrella Mountain Community College