Gerardo Mendoza
Fort Worth
Summary
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
9
9
years of professional experience
Work History
Sales Manager
Southwest Funding
02.2024 - Current
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Branch Manager
New American Funding
01.2023 - 01.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Efinity Mortgage
03.2022 - 01.2023
- Loan origination
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Enhanced team productivity by providing effective training programs and performance management systems.
Branch Manager
Southwest Funding
11.2019 - 03.2022
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained strong relationships with real estate agents, builders, and financial planners to generate new leads and referrals.
- Identified process improvements for loan applications, resulting in enhanced efficiency and a reduction in turnaround times.
- Continuously updated knowledge of industry trends, regulations, and products to maintain a competitive edge within the market.
Branch Manager
Anderson Financial Group
05.2019 - 11.2020
- Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
- Delivered engaging presentations at homebuyers seminars to educate potential clients on the home buying process and available financing options.
- Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
Senior Mortgage Loan Officer
Texas Bank Mortgage
01.2016 - 05.2019
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF SAN PEDRO SULA, HONDURAS CA
HONDURAS, CENTRAL AMERICA03-1992
Real Estate License - Real Estate
Champions Real Estate School
Arlington, TXSkills
- Relationship building
- Branch operations management
- Loan origination expertise
- Sales team training
- Communication and interpersonal skills
- Staff management
- Credit analysis proficiency
- Excellent time management skills
- Real estate market awareness
- Attention to detail
- Verbal and written communication
- Excellent work ethic
Languages
Spanish
Full Professional
Timeline
Sales Manager
Southwest Funding
02.2024 - Current
Branch Manager
New American Funding
01.2023 - 01.2024
Branch Manager
Efinity Mortgage
03.2022 - 01.2023
Branch Manager
Southwest Funding
11.2019 - 03.2022
Branch Manager
Anderson Financial Group
05.2019 - 11.2020
Senior Mortgage Loan Officer
Texas Bank Mortgage
01.2016 - 05.2019
Bachelor of Science - Business Administration
UNIVERSITY OF SAN PEDRO SULA, HONDURAS CA
Real Estate License - Real Estate
Champions Real Estate School
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