Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Ramos

El Paso,TX

Summary

Dynamic leader with a proven track record at Hemp & Heal, adept in staff management and customer relations. Excelled in enhancing store operations and team performance, demonstrating exceptional project management and communication skills. Elevated client experiences and streamlined processes, showcasing a fast-learning ability and a commitment to excellence.

Overview

10
10
years of professional experience

Work History

Store Manager

Hemp & Heal
02.2022 - Current
  • Manage two store locations
  • Responsible for inventory, sales and daily store activities
  • Responsible for staff and maintaining work schedule and proper maintenance of store

Direct Care Staff and Transporter

Emergence Health Network
06.2017 - 01.2020
  • Handled intake of medication for clients
  • Assisted clients with daily meals, made sure proper hygiene was maintained
  • Made sure Homes were clean, maintained and in excellent living conditions for clients
  • Managed two homes with 4-5 clients in each home
  • Maintained all proper documents, time sheets and Intake paperwork for each client
  • Transported clients and made appointments for doctor visits as well as outside activities such as movies and park walks

Program Coordinator

Rescare Community Living
02.2015 - 06.2017
  • Direct support professional after 6 months advanced to floor supervisor. After an additional 6 months Advanced once again to Program Coordinator.
  • In charge of 11 staff members. Handled and managed staff schedule, as well as activities scheduled for clients. Made sure clients we
  • Developed and implemented program activities according to established goals and objectives.
  • Oversaw client charges and required care hours. In charge of planning monthly activities and managing calendar schedules for clients.
  • Trained and managed OSHA regulations for myself and staff members.
  • Drafted communications about upcoming events or changes in policy and procedures for internal distribution.

Education

El Paso Community College
09.2012

High School -

Thomas Jefferson High School
12.2009

Skills

  • Fast learner
  • Store Merchandising
  • Competitor Monitoring
  • Project Management
  • Shift Scheduling
  • Staff Management
  • Training and mentoring
  • Policies and Procedures
  • Outstanding communication skills
  • Customer Relations
  • Sales professional
  • Inventory Control
  • Customer Service
  • Employee supervision and motivation

Languages

Spanish
Native/ Bilingual

Timeline

Store Manager

Hemp & Heal
02.2022 - Current

Direct Care Staff and Transporter

Emergence Health Network
06.2017 - 01.2020

Program Coordinator

Rescare Community Living
02.2015 - 06.2017

El Paso Community College

High School -

Thomas Jefferson High School

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Gerardo Ramos