Johnny Herring
Charlottesville,VA
Summary
Customer-oriented Store Manager offering over ten years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
3
3
years of professional experience
Work History
Store Manager
AutoZone
Ruckersville, VA
08.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Parts Specialist
Subaru of America, Inc
Charlottesville, VA
02.2023 - 08.2024
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Organized and labeled parts to ensure easy identification and retrieval.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Provided customers with technical advice regarding parts information and availability.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Supported service department by expertly pulling parts and updating records.
- Maintained parts system with current order and sales data.
Parts Manager
AutoZone
Charlottesville, VA
03.2022 - 02.2023
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Maintained records of all orders placed, received, and shipped.
- Provided technical advice on the selection of replacement parts.
- Conducted monthly audits of inventory control systems.
- Ensured accuracy in order processing and invoicing procedures.
- Inspected returned parts for damage before restocking shelves.
- Resolved customer inquiries related to part availability or quality issues.
Parts Sales Manager
Orielly Auto Parts
Charlottesville, VA
05.2021 - 03.2022
- Maintained accurate inventory records and monitored stock levels.
- Created effective sales strategies to maximize profits.
- Resolved customer complaints promptly and efficiently.
- Performed regular price checks to ensure competitive rates were maintained.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Assisted buyers in selecting appropriate products based on their needs.
- Prepared quotes for special orders as requested by customers.
- Managed returns of defective or incorrect items according to company policy.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA06-2013
Certificate of Completion - Automotive Service Technologies
CATEC
Charlottesville, VA05-2013
Skills
- Store Merchandising
- Store operations oversight
- Employee Training
- Partnership Building
- Fast Learner
- Ability to Work in Fast Paced Environments
Timeline
Store Manager
AutoZone
08.2023 - Current
Parts Specialist
Subaru of America, Inc
02.2023 - 08.2024
Parts Manager
AutoZone
03.2022 - 02.2023
Parts Sales Manager
Orielly Auto Parts
05.2021 - 03.2022
High School Diploma -
Charlottesville High School
Certificate of Completion - Automotive Service Technologies
CATEC