Seasoned Operations Manager and talented leader with 8+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
Davies Brothers Chevron
01.2004 - Current
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed systems and procedures to improve operational quality and team efficiency.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and maintained relationships with external vendors and suppliers.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Interacted well with customers to build connections and nurture relationships.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Reviewed shift reports to understand current numbers and trends.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Drafted sales invoices.
Assisted in recruiting, hiring and training of team members.
Trained new employees on proper protocols and customer service standards.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accounting Technician
Colusa County Department Of Auditor Controller
03.2019 - 12.2019
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Investigated daily variances and corrected errors to resolve discrepancies.
Reported financial data and updated financial records in ledgers and journals.
Assessed data and information to verify entry, calculation and billing code accuracy.
Entered figures using 10-key calculator to compute data quickly.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Created detailed expense reports and requests for capital expenditures.
Education
Bachelor of Science - Business Administration - Accountancy
California State University - Sacramento
Sacramento, CA
05.2017
Skills
Process Improvement Strategies
Data Archiving
Workflow Planning
Recruiting and Hiring
Staff Management
Staff Training
Employee Motivation
Business Development Understanding
Operation Monitoring
Operations Oversight
Process Improvement
Invoice Processing
Data Evaluation
Budgeting and Cost Control
Continuous Improvements
Inventory Control
Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Accounting Technician
Colusa County Department Of Auditor Controller
03.2019 - 12.2019
Operations Manager
Davies Brothers Chevron
01.2004 - Current
Bachelor of Science - Business Administration - Accountancy