Gerardo Rivas
Citrus Heights,CA
Summary
Dynamic operations supervisor with 10 years at Publix, skilled in enhancing efficiency and reducing costs. Proven expertise in loan documentation and customer service, with a strong focus on process improvements. Adept at training teams and analyzing data to drive strategic decisions, ensuring compliance and operational excellence.
Overview
23
23
years of professional experience
Work History
Operations Supervisor, Certified Payroll Processor
Lucky Ventures, Inc
Sacramento, CA
05.2021 - 11.2025
- Supervised daily operations to ensure team adherence to safety protocols and quality standards.
- Coordinated workflow among team members to achieve optimal efficiency and productivity levels.
- Implemented process improvements that reduced downtime and enhanced operational output.
- Conducted training sessions for new hires on equipment usage and safety practices.
Grocery Team Leader
Publix
Fort Walton Beach, FL
11.2007 - 05.2021
- Led team in daily operations, ensuring optimal workflow and adherence to company standards.
- Mentored staff on best practices for customer service and product knowledge.
- Implemented process improvements that enhanced efficiency and reduced operational costs.
- Analyzed sales data to identify trends, informing inventory management strategies.
SBA Loan Documentation Specialist III
Bank of the West
Sacramento, CA
10.2002 - 06.2005
- Reviewed and verified loan documentation for compliance with regulatory standards.
- Collaborated with underwriters to ensure accurate and timely processing of loan applications.
- Managed document preparation and organization to facilitate efficient loan closings.
- Trained junior staff on documentation procedures and best practices in loan processing.
Education
High School Diploma - General Studies
Independence High School
San Jose, CASkills
Loan Documentation 20 years
Grocery Supervisor 10 years
Customer service 25 years
Laser Pro exp 20 years
SBA Loans 20 years
Home Loans New Purchase or Refi - 20 years
Commercial/Multi Fam-20 years
Escrow Assistant -Commercial Loans -3 years
RV and Title Loans - 5 years
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor, Certified Payroll Processor
Lucky Ventures, Inc
05.2021 - 11.2025
Grocery Team Leader
Publix
11.2007 - 05.2021
SBA Loan Documentation Specialist III
Bank of the West
10.2002 - 06.2005
High School Diploma - General Studies
Independence High School