Gerardo Tagliaferro
Kissimmee,Fl
Summary
Motivated Bilingual Telecommunication Engineer with over 9 years of adaptable experience to changing needs and focused in multitasking to handle sales, administrative, support, and technical needs and offering polished communication skills, carrying excellent organizational abilities and talent. Proficient in quickly learning new technology and applications.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Vaccine Scheduler
Aerotek
Maitland, FL.
03.2021 - 07.2021
- Acted as first point of contact and set appointments for COVID-19 vaccine.
- Referred callers to alternate sources when appropriate in accordance with all performance standards, policies, procedures and protocols.
- Facilitated translation services for Spanish speaking callers according to outlined procedures
Contact Tracer Agent
Aerotek
Maitland, FL.
09.2020 - 03.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Referred patients to appropriate entities according to the established guidelines.
Customer Service Representative
Kforce
Tampa, FL.
06.2020 - 03.2021
- Provided primary customer support to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Cook
Walt Disney World Resort
Lake Buena Vista, FL
10.2018 - 01.2020
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Dispatcher
APDC (Reunion Resort Golf Course)
Kissimmee, FL.
10.2017 - 09.2018
- Maintained updated and detailed records of calls.
- Opened and closed report tickets
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Network Administrator
Servicios Walkiria C.A
Caracas, Venezuela
08.2015 - 07.2017
- Performed day-to-day LAN and WAN administration and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Provided on-call support for network engineering duties.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
Bachelor of Science - Telecommunications
National Experimental University of The Armed Forces.
Caracas, Venezuela07.2013
Skills
- User Support
- Controls Recordkeeping
- Data Backups
- Startup and Shutdown Management
- Network Security
- Data Communications
- Critical Thinking and Analysis
- Customer Satisfaction
- Call Documentation
- Upbeat and Positive Personality
Certification
- Google IT support certification, Coursera, April 2020
https://www.coursera.org/account/accomplishments/specialization/certificate/FVVANKQ5SEGK.
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