Gerardo Vega
San Diego,CA
Summary
Executed customer engagement strategies and sales consultations, leveraging bilingual skills and Salesforce expertise to surpass sales targets.
Overview
15
15
years of professional experience
Work History
SALES CONSULTANT
Charter Spectrum
Carlsbad, CA
09.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Analyzed sales data to identify opportunities for growth and improve performance metrics.
- Established strong relationships with clients, fostering loyalty and repeat business opportunities.
- Provided sales and customer service assistance to walk-in traffic
- Generated increased sales revenue through effective lead generation and follow-up efforts.
INSIDE SALES REPRESENTATIVE
Windstream
Remote
07.2023 - 2024
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Developed positive and collaborative relationships with peers, customers and company managers.
- Achieved sales goals with aligned targets through execution of sales initiatives.
- Followed up with customers after sales to gain feedback.
- Cold called potential customers to generate leads.
- Remote
CUSTOMER SERVICE ADVISOR
GoodLeap
Remote
05.2021 - 05.2022
- Consulted with customers regarding needs and addressed concerns.
- Responded to inquiries from potential customers via email and telephone.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
- Exceeded quotas frequently by generating leads for Loan officers.
- Educated customer about solar, loans and refinancing options.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Remote, US
SALES MANAGER
At&t
San Diego
05.2019 - 05.2021
- Led sales team in territory management and sales quota achievement, setting clear goals.
- Created memorable customer experiences by offering personalized sales support.
- Helped improve sales operations with feedback from customers and personal observations.
- Estimated and quoted prices, credit or contract terms, and installation dates.
- Exceeded quotas frequently with continuous product pushes.
- Processed refunds, exchanges, and company credits for customers.
- Contributed to billing accuracy by determining charges for services requested and collecting deposits.
- Exceeded targets consistently by continuously seeking out new customer contacts and closing consistently.
SALES CONSULTANT
At&t
San Diego
06.2011 - 05.2019
- Connected with potential customers through cold calls every day.
- Kept customers informed of latest offerings by staying on top of product research.
- Answered customers' questions about products, prices, and availability.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Satisfied customers through efficient payment processing and delivery coordination.
- Overcame objections with effective product demonstrations.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
Education
High School Diploma -
Central Union High School
El Centro, CA06.2000
Skills
- Account servicing
- Multitasking
- Service support
- Product troubleshooting
- Sales consultation
- Customer service
- Customer retention
- Product knowledge
- Bilingual
- Technical support
- Microsoft Office Expertise
- Inbound and Outbound Calling
Accomplishments
- Summit winner for AT&T multiple years
- Promoted to Account Manager for AT&T
- #1 sales rep at Spectrum Charter starting on month #2
Languages
Spanish
Native or Bilingual
Timeline
SALES CONSULTANT
Charter Spectrum
09.2025 - Current
INSIDE SALES REPRESENTATIVE
Windstream
07.2023 - 2024
CUSTOMER SERVICE ADVISOR
GoodLeap
05.2021 - 05.2022
SALES MANAGER
At&t
05.2019 - 05.2021
SALES CONSULTANT
At&t
06.2011 - 05.2019
High School Diploma -
Central Union High School