Gerda Jean
Stoughton,MA
Summary
Professional in family services with strong focus on client advocacy and support. Proven ability to collaborate with teams, adapt to changing needs, and deliver impactful results. Skilled in case management, conflict resolution, and resource coordination. Reliable, empathetic, and driven to improve family well-being.
Overview
19
19
years of professional experience
Work History
Family Advocate
Self Help Head Start
09.2023 - Current
- Developed and implemented individualized service plans for families facing challenges.
- Coordinated resources and referrals to community services, enhancing family support networks.
- Facilitated workshops on parenting skills and child development for diverse family groups.
- Conducted assessments to identify family needs, ensuring tailored support strategies.
- Enhanced family engagement by conducting regular home visits and establishing strong relationships with parents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Advocated for the needs of children and families within the Head Start program by participating in policy discussions at local and regional levels.
- Supported successful transitions from preschool to kindergarten by sharing pertinent information about each child''s progress with receiving schools.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Office Assistant
National Home Health Care
06.2023 - 07.2024
- Maintained accurate patient records using electronic health record systems.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Developed office procedures to enhance workflow efficiency and accuracy.
- Oversaw inventory management of medical supplies and office materials.
- Assisted in preparing documentation for insurance claims and billing processes.
Massage Therapist
Massage Envy Spa
10.2011 - 11.2023
- Delivered customized massage therapies to enhance client wellbeing and relaxation.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health regulations and standards.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Case Manager
North Suffolk Mental Health
02.2007 - 02.2010
- Assisted clients in navigating healthcare resources and services.
- Documented client interactions and case progress for accurate record-keeping.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Conducted assessments to determine client needs and eligibility for services.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
Associate of Science - Human Services
Massasoit Community College
Brockton, MA06-2023
No Degree - License Massage Therapist
Lincoln Technical Institute
Brockton, PA07-2011
High School Diploma -
Boston Adult Academy
New Duddley, MA06-2001
Skills
- Community resources
- Multicultural sensitivity
- Effective communication
- Case management
- Family advocacy
- Haitian Creole tranlator
Timeline
Family Advocate
Self Help Head Start
09.2023 - Current
Office Assistant
National Home Health Care
06.2023 - 07.2024
Massage Therapist
Massage Envy Spa
10.2011 - 11.2023
Case Manager
North Suffolk Mental Health
02.2007 - 02.2010
Associate of Science - Human Services
Massasoit Community College
No Degree - License Massage Therapist
Lincoln Technical Institute
High School Diploma -
Boston Adult Academy