Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerda Toussaint

Miami,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
08.2023 - Current
  • Handle correspondence to patients for inbound calls, chats, emails and makes outbound calls to prescribers and patients as needed.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Set up and modified patient profiles to include current medications and insurance details.

Specimen Processing Technician

Quest Diagnostic Lab
03.2023 - 08.2023
  • Assisted scientists by collecting and organizing laboratory data.
  • Optimized use of laboratory resources by tracking inventory levels and replenishing supplies as needed, minimizing downtime due to shortages.
  • Assisted with the training of new technicians, sharing best practices for efficient and error-free processing techniques.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload.

Driver Ambassador

Kroger
07.2022 - 04.2023
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Delivered goods and products to customer on time and in excellent condition.

Fulfillment Expert

Amazon Warehouse
09.2021 - 05.2022
  • Selected and filled orders from stock to fulfill customer requirements.
  • Prepared and checked outbound shipments for accuracy.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

Nations Benefit
02.2021 - 03.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Keystone National
Miami, FL
05.2021

Skills

  • Prescription Filling and Labeling
  • Manual and automated medication dispensing
  • Order Verification
  • Laboratory Information Systems
  • Confidentiality Compliance
  • Route Management
  • Cargo Loading
  • Customer Service
  • Fluent in Haitian Creole
  • Performance monitoring
  • Computer Skills
  • Calm and Professional Under Pressure
  • Multi-line phone talent
  • Prescription Order Verification
  • Labeling Accuracy

Certification

  • Pharmacy Technician License

Timeline

Pharmacy Technician

Walgreens
08.2023 - Current

Specimen Processing Technician

Quest Diagnostic Lab
03.2023 - 08.2023

Driver Ambassador

Kroger
07.2022 - 04.2023

Fulfillment Expert

Amazon Warehouse
09.2021 - 05.2022

Customer Service Representative

Nations Benefit
02.2021 - 03.2022

High School Diploma -

Keystone National

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Gerda Toussaint