Gerdine Edouard
Houston,Texas
Summary
Analytical problem-solver with talents for leading and motivating, relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Financial Customer Service Representative
Zakaloo Holding Inc
Humble, TX
05.2020 - 10.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved accounting, service and delivery concerns.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased profits by 18% through generating and maintaining relationships with several accounts and effectively selling new products
Office Coordinator/Case Manager
Complete Plus Healthcare
Houston, TX
03.2018 - 06.2020
- Produced high-quality communications for internal and external use.
- Prepared meeting rooms and materials and recorded important information.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Organized company meetings and scheduling for 30 employee team
Lead Sales Associate
Preddie Manda Collection
Humble, TX
02.2016 - 01.2020
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Trained, coached and mentored new sales associates for maximum performance.
- Maintained high levels of product knowledge and solutions to convert casual shoppers into customers and increase sales by 15%.
- Managed over 50 customer calls per day.
Education
Associate of Science - Biology
Lone Star College System
Kingwood, TX05.2026
Skills
- Correcting Discrepancies
- Issue and Complaint Resolution
- Mental Illness Treatment
- Upselling Products and Services
- Responding to Difficult Customers
- Site Visits
- Building Customer Trust and Loyalty
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Sales Quota Achievement
- Physical Condition Assessments
- Community Health Center Credentialing
- Behavior Observation
- Group and Individual Sessions
- Efficient and Detail-Oriented
- Customer Account Management
Timeline
Financial Customer Service Representative
Zakaloo Holding Inc
05.2020 - 10.2022
Office Coordinator/Case Manager
Complete Plus Healthcare
03.2018 - 06.2020
Lead Sales Associate
Preddie Manda Collection
02.2016 - 01.2020
Associate of Science - Biology
Lone Star College System
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