Gerese Hawatmeh
Chicago,IL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
Work History
Regional Director of Sales and Operations
T-Mobile Premium Retailer
07.2020 - Current
- Directed sales and operational activities across 40 T-Mobile premium retail locations in the Midwest region, including Illinois, Minnesota, Wisconsin, and Indiana, ensuring alignment with company objectives and standards.
- Managed a team of five district managers and provided leadership, coaching, and support to drive sales performance, operational excellence, and customer satisfaction.
- Developed and implemented strategic sales plans and initiatives to achieve revenue targets, increase market share, and expand the customer base within the assigned region.
- Optimized operational processes and procedures to enhance efficiency, reduce costs, and improve overall performance across all retail locations.
- Conducted regular performance reviews, set KPIs, and implemented training programs to develop the skills and capabilities of sales managers, associates, and back-office team members.
- Analyzed market trends, competitor activities, and customer feedback to identify opportunities for product optimization, pricing strategies, and sales promotions.
- Collaborated with cross-functional teams, including marketing, finance, and human resources, to ensure alignment of sales and operational strategies with company goals and objectives.
District Sales Manager
T-Mobile Premium Retailer
01.2013 - 07.2020
- Supervised and mentored a team of managers, assistant managers, and associates across 15 T-Mobile premium retail locations in the Illinois area, ensuring consistent adherence to company policies, procedures, and standards.
- Provided leadership and guidance to optimize sales performance, operational efficiency, and customer service excellence within the district, resulting in increased revenue and customer satisfaction.
- Conducted regular store visits and performance evaluations to assess individual and team performance, identify areas for improvement, and implement targeted coaching and training initiatives.
- Developed and executed strategic sales and marketing plans to drive traffic, increase conversion rates, and achieve sales targets across all retail locations.
- Implemented inventory management processes to optimize stock levels, minimize shrinkage, and ensure product availability to meet customer demand.
- Fostered a positive and inclusive work environment by promoting teamwork, recognizing achievements, and addressing employee concerns and development needs.
- Collaborated with regional and corporate leadership to communicate district performance, share best practices, and contribute to the development of company-wide initiatives and strategies.
Retail Store Manager
T-Mobile Premium Retailer
01.2010 - 01.2013
- Directed day-to-day operations of a high-volume T-Mobile premium retail store, ensuring exceptional customer service, sales performance, and operational efficiency.
- Managed a team of 2 assistant managers and 8 associates, providing leadership, coaching, and development opportunities to drive individual and team success.
- Implemented sales strategies and promotional campaigns to maximize revenue, increase average transaction value, and meet or exceed sales targets.
- Monitored key performance indicators (KPIs) such as conversion rates, average revenue per user (ARPU), and customer satisfaction scores to track performance and identify areas for improvement.
- Conducted regular training sessions and performance reviews to enhance product knowledge, sales skills, and customer service standards among team members.
- Oversaw inventory management processes, including ordering, receiving, and merchandising, to maintain optimal stock levels and minimize shrinkage.
- Collaborated with district and regional management to execute company initiatives, policies, and procedures while ensuring compliance with regulatory requirements and industry standards.
Education
California State University - Bakersfield
Bakersfield, CAHigh School Diploma -
Centennial High School
Bakersfield, CA05.2007
Skills
- Revenue Growth
- Staff Development
- Contract Negotiations
- Sales Training
- Territory Management
- Sales Presentations
- Operations Management
- Sales Leadership
- Business Intelligence
- Collaborative mindset
Languages
Arabic
Native or Bilingual
Timeline
Regional Director of Sales and Operations
T-Mobile Premium Retailer
07.2020 - Current
District Sales Manager
T-Mobile Premium Retailer
01.2013 - 07.2020
Retail Store Manager
T-Mobile Premium Retailer
01.2010 - 01.2013
California State University - Bakersfield
High School Diploma -
Centennial High School
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