Geri Bartley
Charleston,WV
Summary
Accomplished CMA and Precertification Specialist with a proven track record at MedExpress Urgent Care and CAMC Trauma Surgery. Excelled in patient care coordination and HIPAA compliance, enhancing patient satisfaction and operational efficiency. Skilled in medical terminology and compassionate patient support, I significantly contributed to improved patient outcomes and streamlined office operations. Developed skills in fast-paced medical environment, excelling in patient interaction.
Overview
3
3
years of professional experience
Work History
CMA
MedExpress Urgent Care
03.2024 - Current
- Followed appropriate procedures to minimize patient's exposure to germs.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor procedures, including preparing room and gathering instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting what was running low.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Precertification Specialist
CAMC Trauma Surgery
02.2022 - 03.2024
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
- Elevated patient satisfaction by offering compassionate guidance and support during the often-stressful precertification process.
- Minimized claim denials by accurately coding procedures according to CPT guidelines before submission for approval.
- Improved team productivity with regular training sessions on new software programs and tools utilized in the precertification process.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Education
Medical Technology
Putnam Career And Technical School
300 Roosevelt Blvd, Eleanor, WV 2507001-2022
High School Diploma -
Riverside High School
1 Warrior Way, Belle, WV 2501505-2020
Skills
- Patient-focused care
- Inventory and supply management
- Medical terminology knowledge
- Medical procedures and Emergency procedures
- General housekeeping
- Phlebotomy
- Compassionate patient care coordination
- Immunization administration
- First Aid and CPR
- Clinical documentation
- Direct and indirect patient care
- Patient flow management
- Complex Problem-solving
- Case management
- HIPAA compliance and Maintaining confidentiality
Timeline
CMA
MedExpress Urgent Care
03.2024 - Current
Precertification Specialist
CAMC Trauma Surgery
02.2022 - 03.2024
Medical Technology
Putnam Career And Technical School
High School Diploma -
Riverside High School
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