Geri Kalari
Clinton Township,MI
Summary
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
14
14
years of professional experience
Work History
Dispatcher
Silence Lines LLC
Casco, Michigan
03.2024 - Current
- Communicated with drivers to ensure efficient and safe operations during shifts.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Managed incoming calls to address customer inquiries and service requests promptly.
- Documented incidents and resolved issues related to transportation logistics effectively.
- Collaborated with team members to optimize dispatch processes and workflows consistently.
- Maintained accurate records of deliveries, vehicle maintenance, and driver performance.
- Assigned drivers to appropriate routes based on customer needs.
Carrier Operations
RPM
02.2020 - 02.2024
- Developed strong relationships with clients, providing excellent customer service and support
- Tracked over 40-50 loads per day and made sure the statuses are updated in a timely manner
- Booked average 20-30 loads per day when the sales rep was out of the office
- Made over 80-100 phone calls per day regarding sales and updating loads
- Optimized routing schedules to minimize transit times while reducing fuel consumption
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times
- Handled complex load assignments, organizing efficient routes for maximum productivity.
Pre-Qualified Coordinator
RPM
01.2019 - 01.2020
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Entered data, generated reports, and produced tracking documents
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Made over 100 calls a day regarding vehicle information so I can create loads correctly for the sales department to book and cover them
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Made sure that all the information of the vehicles was entered correct in order for carriers to find the best truck to transport it.
Customer Service Representative
Srvr Holdings, LLC
06.2012 - 02.2016
- Handled a high influx of inbound and outbound calls within a dynamic and competitive call center environment.
- Resolved 80% of customer complaints on the first call resulting in a 20% increase in Customer Satisfaction Index scores.
- Reviewed and issued audits on account information and processes. Collected payments; helped increasing the amount collected per monthly basis from 89% to 95%.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over 60-80 emails inquiries regarding customers questions about their bill, rates and also their call quality connection.
Education
Bachelor of Science - Business Administration And Management
Oakland University
MI12-2019
Skills
- Transportation Management
- Data Analysis
- Logistics Coordination
- Performance Metrics
- Strategic Planning
- Process Improvement
- Customer Service
- Conflict Resolution
- Time Management
- Supply Chain Management
- Organizational Skills
- Attention to Detail
Timeline
Dispatcher
Silence Lines LLC
03.2024 - Current
Carrier Operations
RPM
02.2020 - 02.2024
Pre-Qualified Coordinator
RPM
01.2019 - 01.2020
Customer Service Representative
Srvr Holdings, LLC
06.2012 - 02.2016
Bachelor of Science - Business Administration And Management
Oakland University