Geri Leonard

• Actively participate in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Mentored junior trainers on effective teaching techniques and course design.
• Conducted online and in-person training sessions on new software applications.
• Coordinated and facilitated monthly leadership workshops for 30+ participants.
• Mentored and coached team members to improve communication and problem-solving skills.

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• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.

• Enhanced employee performance by developing and implementing comprehensive training programs.
• Led cross-functional teams to create company-wide training initiatives, fostering a culture of continuous learning.
• Designed and facilitated comprehensive training programs for professionals, ensuring optimal skill development.
• Led training sessions for diverse employees, achieving high engagement and retention rates.
• Implemented personalized coaching programs enhancing professional development and team performance.
• Stayed updated on industry trends and best practices to effectively combat fraud schemes.
• Developed and implemented internal controls and training programs to educate employees on money laundering prevention.
• Identified workers with specific skill sets to recommend for promotions or raises.
• Trained and mentored new personnel hired to fulfill various roles.