Geri "Denise" Ragus
Collinston,LA
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager and willing to learn new skills that will open up better opportunities and growth in the company. Precise Admissions Coordinator with one year of office experience. Successful; at completing paperwork quickly and accurately. Committed to working in an organized and focused office with a team of excellent workers.
Overview
3
3
years of professional experience
Work History
Admissions Director
Rayville Recovery Addiction Center
07.2023 - Current
- Interviewed potential clients in person and by phone before potential acceptance into our substance abuse program.
- Managed admissions department employees and office functions.
- Reviewed client assessments to ensure they were accurate and complete before admission.
- Trained admissions employees on office and administration processes.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
Admissions Coordinator
Rayville Recovery Addiction Center
05.2023 - Current
- Provided exceptional customer service during phone and email interactions with prospective clients, behavioral health facilities, as well as drug court/probation officers to answer any questions or concerns they may have about our inpatient program/facility
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process by completing phone assessments, face-to-face assessments, and all admission forms as required by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Applied all clients with no insurance coverage for state Medicaid upon arrival to our facility.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
Behavioral Technician Supervisor
Rayville Recovery Addiction Center
01.2022 - Current
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout their stay at our facility.
- Trained newly hired behavioral technicians to be efficient and thorough during the admission process as well as the importance of staying alert and observing of the clients at all times during their shift.
- Created a weekly schedule to ensure all shifts were covered as stated by policy.
Behavioral Health Technician
Rayville Recovery Addiction Center
07.2021 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
Education
No Degree - Medical Coding Specialist
Louisiana Delta Community College
Monroe, LAGED -
Alvin High School
Alvin, Tx05.1986
Skills
- Registration paperwork
- Instructional planning
- Higher Education Knowledge
- Employee Supervision
- Performance monitoring
- Microsoft Word and Excel use
Timeline
Admissions Director
Rayville Recovery Addiction Center
07.2023 - Current
Admissions Coordinator
Rayville Recovery Addiction Center
05.2023 - Current
Behavioral Technician Supervisor
Rayville Recovery Addiction Center
01.2022 - Current
Behavioral Health Technician
Rayville Recovery Addiction Center
07.2021 - Current
No Degree - Medical Coding Specialist
Louisiana Delta Community College
GED -
Alvin High School
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