German Lazaro
Winchell’s Donuts
Lancaster,NH
7
years of professional experience
Retail sales professional supporting customer conversations, product selection, cash handling, and checkout in a fast-paced store environment. Guides shoppers through menu and product choices by listening closely, answering questions, and keeping transactions accurate. Strengthens the customer experience by maintaining a clean sales floor and helping the team stay organized during busy periods.
Work History
Team Member
5 Years 9 Months- Handled an average of 100 customer orders per shift while keeping service friendly, accurate, and efficient.
- Answered customer questions and suggested donuts, sandwiches, and beverages based on individual requests.
- Collaborated with coworkers during busy periods to keep orders moving and maintain a positive customer experience.
- Maintained a clean, organized, and well-stocked work area while supporting daily opening, closing, and store tasks.
- Listened carefully to customer needs and helped them choose products that matched their preferences.
Front & Back Office
2 Years- Managed 100 patient calls per day while keeping scheduling and front-desk support organized.
- Communicated with patients and doctors to support a positive patient experience.
- Scheduled appointments and documented patient information accurately in the clinic system.
- Recommended glasses and contact lens services to patients interested in additional care options.
- Operated the Acuity 360 program to assist patients with refractions
- Handled basic IT issues and clinic equipment problems while learning new software quickly.
Education
High School Diploma
Skills
Customer service
Communication
Appointment scheduling
Documentation
Phone handling
Cash handling
Order accuracy
Product knowledge
Merchandising
Inventory control
Upselling techniques
Timeline
Team Member
Winchell’s Donuts
01.2021 - CurrentRead More
Front & Back Office
Acuity Eye Group
01.2020 - 01.2022Read More
Antelope Valley High School
High School Diploma
Read More