German Park
La Crescenta,CA
Summary
Experienced at working in social, fast-paced environments. Always focused on the tasks I must complete and can multi-task with multiple jobs. Adequate to work with fellow co-workers and motivated to work hard.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server
Hikari Sushi
Montrose, CA
01.2024 - Current
- Trained new servers by teaching menu items and daily service procedures.
- Took care of opening and end-of-day responsibilities to keep the restaurant operating efficiently.
- Led teams of 5 or more servers.
- Collaborated with managers to prepare and serve private events.
Server
Kontentsu Ramen
Montrose, CA
05.2023 - 12.2023
- Greeted and seated customers in a fast-paced dining environment.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
Cashier/Baker
MochiNut
La Crescenta
03.2022 - 04.2023
- Gained knowledge in baking. Has thorough knowledge of ingredients, including flour, sugar, yeast, baking soda, and various flavors.
- Created new and unique recipes and adapted to existing ones.
- Other skills involved were adapting to changes in baking conditions and modifying baking techniques accordingly.
- Learned to communicate with customers and fulfill their special requests, such as customized cakes or special dietary needs. Includes skills such as knowledge of ingredients used in our product.
- Became proficient in taking orders, handling stressful situations, and having great ability to manage time effectively, including taking and placing orders in a timely manner.
- Can work and stand for long periods, lifting heavy bags of flour or sugar, and perform repetitive tasks.
- Trained new workers quickly and efficiently from knowledge in identifying different skills and knowing how to bridge them together.
Server
Ichiban Japanese Restaurant
La Canada
04.2020 - 08.2021
- Thoroughly understood the menu items, including ingredients, preparation methods, portion sizes, to answer customer questions and make recommendations.
- Learned to collaborate effectively with other staff members, including the kitchen staff, to ensure a smooth and efficient dining experience for customers.
- Always maintained high standard of personal hygiene, including clean uniforms, neat appearance, and followed hygiene and sanitation protocols.
- Gained knowledge on restaurant opening and closing. Skills include cleaning work space, closing the register, and handling turning machines off.
Customer Service
Love Story
Los Angeles
09.2017 - 11.2017
- Actively handled phone calls and replied to emails professionally.
- Duties include helping customers with order issues, retrieved customer data, communicating essential product information, and canceling services.
- Communicated clearly and effectively with customers and co-workers, using appropriate language and tone, and ensured that they understand my responses.
- Resolved conflicts or disagreements with customers in a professional and respectful manner to build trust and maintain customer satisfaction.
Education
High School Diploma - Business
Crescenta Valley High School
La Crescenta06-2017
Skills
- Cash handling
- Food handling knowledge
- Front of house service
- Customer relationship management
- Fast-paced adaptability
- Collaborative work
Languages
English
Full Professional
Korean
Limited
Certification
- Food Safety Manager
- ServSafe Food Protection Manager
Timeline
Lead Server
Hikari Sushi
01.2024 - Current
Server
Kontentsu Ramen
05.2023 - 12.2023
Cashier/Baker
MochiNut
03.2022 - 04.2023
Server
Ichiban Japanese Restaurant
04.2020 - 08.2021
Customer Service
Love Story
09.2017 - 11.2017
High School Diploma - Business
Crescenta Valley High School