Summary
Overview
Work History
Education
Skills
Timeline
Generic

German Rodriguez

Hamilton,OH

Summary

Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

International Customer Service/Compliance Specialist

Standard Textile Co. Inc.
05.2005 - 05.2021
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Address customs delays with proper paperwork needed to deliver timely shipments.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Telemarketing Manager/ IT Technician/Director of Marketing Operations

Edge Financial Group
04.2003 - 12.2003
  • Led and implemented successful marketing strategies to increase brand visibility and sales performance.
  • Managed 7 telemarketing associates and managed their leads to be distributed to Loan Officers
  • Handled computer troubleshooting and installations
  • Developed the design and distribution of weekly mailers (12,000/wk average)
  • Generated telemarketing department payroll

Assistant Store Manager

Kroger Company
04.2002 - 04.2003
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Marketing Representative

Premiere Service Mortgage
10.2001 - 04.2002
  • Provide new business through lead generation
  • Assisted in data entry and new hire training

Trust Associate

Fifth Third Bank
01.2000 - 10.2001
  • Maintained day-to-day and quarterly trust activity
  • Handled 2 largest account in division (Kay-Bee Toy Stores and Consolidated Stores)

Bilingual Customer Service

GE Capital Services
01.1999 - 12.1999
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Education

Business Administration

University of Cincinnati Blue Ash College
Cincinnati, OH
05.2002

Business/Marketing

John Wood Community College
Quincy, IL
05.1998

Industrial Technology/International Business

Illinois State University
Normal, IL
05.1995

Skills

  • Bilingual in Spanish
  • Strong Customer Satisfaction
  • International Shipping experience
  • Willingness to help others

Timeline

International Customer Service/Compliance Specialist

Standard Textile Co. Inc.
05.2005 - 05.2021

Telemarketing Manager/ IT Technician/Director of Marketing Operations

Edge Financial Group
04.2003 - 12.2003

Assistant Store Manager

Kroger Company
04.2002 - 04.2003

Marketing Representative

Premiere Service Mortgage
10.2001 - 04.2002

Trust Associate

Fifth Third Bank
01.2000 - 10.2001

Bilingual Customer Service

GE Capital Services
01.1999 - 12.1999

Business Administration

University of Cincinnati Blue Ash College

Business/Marketing

John Wood Community College

Industrial Technology/International Business

Illinois State University

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German Rodriguez