Germary Mercado Castro
Providence,RI
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens pharmacy
Providence, Rhode Island
09.2022 - 11.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
Optometric Technician
Vision Care at Brown
East Providence, Rhode Island
05.2022 - 07.2022
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Maintained a clean work environment by sterilizing instruments after each use.
- Conducted vision screenings using automated refraction technology.
- Assisted in minor surgical procedures such as corneal foreign body removal.
COVID-19 Tester
GTS
Pawtucket, Rhode Island
01.2022 - 04.2022
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Assessed and monitored patient symptoms related to potential COVID-19 infection.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
Cashier
Burlington Coat Factory Distribution Center
Johnston, Rhode Island
09.2020 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Central High School
Providence, RI06-2021
Skills
- Insurance reconciliation
- FDA compliance
- Drug safety
- Drug utilization review
- Billing support
- Pharmacy operations
- Processing payments
- Patient confidentiality
- Problem-solving skills
- Advanced math skills
Timeline
Pharmacy Technician
Walgreens pharmacy
09.2022 - 11.2024
Optometric Technician
Vision Care at Brown
05.2022 - 07.2022
COVID-19 Tester
GTS
01.2022 - 04.2022
Cashier
Burlington Coat Factory Distribution Center
09.2020 - 09.2021
High School Diploma -
Central High School