Gernia Williams
Bronx,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Omnichannel Trusted Advisor
Ashley Furniture Homestore
04.2025 - Current
- Negotiated contracts on behalf of clients.
- Collaborated with clients to develop customized investment portfolios.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Engaged with customers to build rapport & loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Operation Manger
Ashley Furniture Homestore
01.2024 - 02.2025
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Analyzed and reported on key performance metrics to senior management.
- Greeted customers
- Responded to inquiries and issues
- Provided assistance to clients
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Operations Lead
Ashley Furniture HomeStore
06.2018 - 09.2024
- Stocked and replenished merchandise according to store merchandising layouts.
- Manage sales & operations schedules every week
- Priced merchandise, stocked shelves and took inventory of supplies.
- Helped customers locate items.
- Deliver excellent customer service with positive, professional attitude.
- Greeted customers
- Responded to inquiries and issues
- Provided assistance to clients
- Assisted customers in person
- Performing store accounting and payroll functions, verifying the accuracy of sales and office paperwork, ensuring all documents are accounted for and contain store management approvals when needed.
- Managing the handling of cash and cash drawers, ensuring appropriate balance, as well as managing customer financing arrangements and store-related accounts payable/receivable.
- Maintaining a visible presence at the front desk and personally interacting with customers.
- Resolving escalated customer issues in a professional, helpful manner.
- Managing the inventory and loss prevention processes.
- Monitoring office facilities and tracking retail equipment and supplies.
- Opening and closing the store, in rotation with other management.
Office Assistant
Samuel Proctor Residence
10.2016 - 03.2017
- Answer and handling incoming phone calls
- Helped manage the filling system
- Updated paperwork, maintaining documents and word processing
- Fixed office supplies if needed
- Help organized events when needed
- Create, edit, and update spreadsheets
Assistant Counselor
Summer Youth Employment Program
07.2015 - 08.2015
- Provided a safe and caring environment for twenty sixth through eighth graders.
- Prepared snacks for the children.
- Assisted with supervising children during field trips.
- Maintained a clean space for the children.
Assistant Counselor
Summer Youth Employment Program
07.2013 - 08.2013
- Provided a safe and caring environment for twenty first and second graders.
- Prepared snacks for the children.
- Assisted with supervising children during field trips.
- Maintained a clean space for the children.
Volunteer
Summer Youth Employment Program
02.2012 - 03.2012
- Provided a safe and caring environment for children during afterschool hours.
- Prepared snacks for the children.
- Assisted with supervising children during activities.
- Maintained a clean space for the children.
- Assisted children with homework help.
Education
Bachelors - Forensic Psychology
CUNY John Jay College of Criminal Justice
New York, NY06-2026
Associate in Arts (AA) - Liberal Arts & Sciences
Borough of Manhattan CC
06.2018
High School Diploma - undefined
Hostos Lincoln Academy
Bronx, NY01.2015
Skills
- Word Processing
- Microsoft Powerpoint
- Digital design
- Microsoft Office
- Typing
- Filing
- Guest services
- Strategic thinking
- Negotiation
- Inventory management
- Financial records oversight
- Performance monitoring
Additional Information
Excellent interpersonal and communication skills, Ability to multi-task and work under pressure, Very artistic, organized, and great time management skills, Punctual, reliable, and a team player, Quick learner, open minded, and willing to challenge self to gain new skills, Works well with MS Office, and Outlook
Personal Information
Willing To Relocate: Anywhere
Timeline
Omnichannel Trusted Advisor
Ashley Furniture Homestore
04.2025 - Current
Operation Manger
Ashley Furniture Homestore
01.2024 - 02.2025
Store Operations Lead
Ashley Furniture HomeStore
06.2018 - 09.2024
Office Assistant
Samuel Proctor Residence
10.2016 - 03.2017
Assistant Counselor
Summer Youth Employment Program
07.2015 - 08.2015
Assistant Counselor
Summer Youth Employment Program
07.2013 - 08.2013
Volunteer
Summer Youth Employment Program
02.2012 - 03.2012
Associate in Arts (AA) - Liberal Arts & Sciences
Borough of Manhattan CC
High School Diploma - undefined
Hostos Lincoln Academy
Bachelors - Forensic Psychology
CUNY John Jay College of Criminal Justice
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