Geronimo (Jerry) E Trujillo
Raton
Summary
Dynamic leader with a proven track record in customer service management enhancing customer satisfaction and resolving complaints with effective solutions. Skilled in problem-solving and exceptional interpersonal communication, I excel in client relations and retention. Expertise in bilingual communication and shipping logistics, consistently achieving and surpassing company goals.
Overview
37
37
years of professional experience
Work History
Customer Service Manager
Records Ace Hardware
09.2014 - Current
- Resolved customer complaints while prioritizing customer satisfaction by proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created and reviewed customer invoice price quotes to confirm accuracy.
- Actively participate in ordering and customer special ordering as well as stocking of merchandise.
- Oversee checkout areas, assist cashiers during peak times, handle returns and make certain that customers are being helped.
- Create pricing to insure gross margins are being met.
Assistant Store Manager
Super Save Supermarket
02.2009 - 09.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Responsible for cashiers, courtesies, customer service personnel, safe deposit verification, daily sales accounting.
- Assisted in supervising 40+ employees.
Real Estate Broker/Owner
Landmark Realty
04.1988 - 02.2009
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Collaborated with mortgage brokers, attorneys, title companies, appraisers, inspectors, surveyors, lenders, contractors and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Coordinated and/or prepared listing contracts/agreements, federal disclosures, property disclosure statements, courthouse documents, recorded easements, right-of-ways, surveys, mortgages and all documents that effect title.
- Managed property for 10 to 12 clients by leasing and maintaining properties for successful rental periods.
- Licensed in New Mexico and Colorado with offices in Raton, NM and Trinidad, CO.
Education
High School Diploma -
Raton High School
Raton, NMSkills
- Customer service
- Problem-solving
- Customer focused
- Customer relations
- Exceptional interpersonal communication
- Client relations and retention
- Bilingual
- Shipping, receiving, and warehousing
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Records Ace Hardware
09.2014 - Current
Assistant Store Manager
Super Save Supermarket
02.2009 - 09.2014
Real Estate Broker/Owner
Landmark Realty
04.1988 - 02.2009
High School Diploma -
Raton High School
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