Gerrad Francis
Corona,CA
Summary
Professional Customer Service Sales Representative with five years of experience in fast-paced, high-volume retail environments. Proven ability to establish long-term customer relationships and deliver exceptional customer experiences. Commited to providing professional customer support and exceeding customer expectations.
Overview
11
11
years of professional experience
Work History
Loss Prevention
Lady Mehan Security
Ontario, CA
01.2024 - Current
- Conduct survellience, monitor traffic flow, and secure high-value company assets utilizing an array of more than 50 CCTV PTZ camera systems.
- Interact with guests and assists in navigating the premises and locating stores, shops, resturaunts and other amenities in a indoor/outdoor high-traffic, fast-paced shopping mall environment.
- Provide professional customer service oriented support by responding to or resolving customer complaints, disputes, crisis, threats, or emergencies.
- Collaberate with buisinesses on-site to formulate strategies and implement operartional plans to enhance security and improve customer experiances.
- Assisted with the implementation of a racial sensitivity and cultural awareness initiative to address issues related to profiling and promote inclusive customer interactions.
Sales Associate
Premium Wireless
Corona, CA
07.2020 - 01.2023
- Recommended wireless devices, services, and plans based on customer preferences, needs, and requirements.
- Provided technical support for services, products, and devices through phone, email, chat, and video platforms.
- Developed extensive product knowledge to provide expert recommendations, enhancing customer satisfaction while reducing customer returns.
- Resolved customer concerns through problem-solving and issue resolution, minimizing customer complaints while increasing customer retention.
Sales Associate
Sears Outlet
Corona CA
01.2016 - 04.2018
- Assisted customers by answering questions about appliance specifications, features, and pricing.
- recommending products, delivery options, and warranty plans based on individual needs.
- Resolved customer complaints, settled disputes, and scheduled servicing and maintenance request.
- Processed product returns, refunds, and exchanges utilizing point-of-sale terminals and inventory management systems.
Education
Associate of Arts -
Riverside Community College
Norco, CASkills
Customer Service
Sales & Product Knowledge
Task Management & Prioritization
Computer & Technical Proficiency
Organization & Time Management
Conflict Resolution & Communication
Customer Relationship Management
Interest
- Health/Fitness
- Documentaries
- Technology
- People
Timeline
Loss Prevention
Lady Mehan Security
01.2024 - Current
Sales Associate
Premium Wireless
07.2020 - 01.2023
Sales Associate
Sears Outlet
01.2016 - 04.2018
Associate of Arts -
Riverside Community College