GERRI TRUAX
Frisco
Summary
Experienced cocktail server skilled in enhancing guest experiences through exceptional customer service and effective communication. Efficiently manages order accuracy and contributes to team success in fast-paced environments. Adept at maintaining cleanliness and organization, ensuring a welcoming atmosphere for patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cocktail Server
Little Woodrow's
Frisco
02.2026 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Served drinks and food promptly, contributing to positive guest experiences.
- Maintained cleanliness and organization of the bar area.
- Handled cash and processed transactions accurately at the register.
- Prepared garnishes and cocktail ingredients for efficient service flow.
- Welcomed guests warmly and delivered beverage orders while discussing menu options to improve engagement.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Calculated charges, issued table checks, and collected payments from customers.
- Recommended cocktail choices based on customer preferences and daily specials, enhancing customer satisfaction.
Server
The Trove
DALLAS
08.2025 - 12.2025
- Delivered exceptional customer service to create memorable dining experiences.
- Processed orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed customer inquiries and resolved issues efficiently to maintain satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Welcomed customers, provided menu guidance, and suggested specials to boost sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Sales Associate
TARGET OPTICAL
Mansfield
10.2021 - 10.2025
- Executed day-to-day duties with accuracy and efficiency to support sales operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in selecting appropriate eyewear and lenses.
- Educated patients on proper contact lens care and usage.
- Worked with fellow sales team members to achieve group targets.
- Updated and applied knowledge of promotions and product offerings to enhance customer engagement.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Delivered attentive service to customers in-person and over the phone, ensuring positive shopping experiences.
- Achieved cost-savings by developing functional solutions to problems.
Education
MBA - Marketing
University of North Texas
Denton, TX12-2027
Skills
- Drink garnishing
- Alcohol awareness
- Intoxicated guest management
- Service prioritization
- Speed and efficiency
- Identification verification
- Dining area upkeep
- Sales tactics
- Effective communication
- Customer service
Certification
- TABC
- Food Handlers License
Timeline
Cocktail Server
Little Woodrow's
02.2026 - Current
Server
The Trove
08.2025 - 12.2025
Sales Associate
TARGET OPTICAL
10.2021 - 10.2025
MBA - Marketing
University of North Texas