GERRICA Albertie
Jacksonville,FL
Summary
Results-oriented Certified Housing Specialist with 8+ years of experience in assisting individuals and families find and maintain stable housing. Proven track record of securing permanent housing placements, managing complex caseloads, and providing comprehensive support services, including housing assessment, budget counseling, and tenant advocacy. Skilled in working with diverse populations, navigating housing systems, and collaborating with landlords, property managers, and social service agencies. Dedicated to promoting self-sufficiency and improving the lives of those in need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Southeastern Property Management
Jacksonville, FL
08.2024 - Current
- Assists in managing all aspects of a building’s occupancy and maintenance.
- Communicates with tenants regarding property-related issues.
- Coordinates with tenants and third parties to address maintenance and facility needs.
- Collaborate with the property management team to produce advertising materials.
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Processes applications and conducts credit checks.
- Collects monthly fees and maintains records of payments and rental activity.
- Prepare budgets and financial reports.
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
- Investigates and helps to resolve complaints, disturbances and violations.
- Comply with anti-discrimination laws regarding housing, renting and advertising.
- Contributes to team efforts by accomplishing related tasks as needed.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Maintaining 100% leased units while managing a waitlist of 200 applicants.
Housing Choice Voucher Specialist
Jacksonville Housing Authority
Jacksonville, FL
07.2017 - 07.2024
- Determines, certifies, and/or re-certifies clients' eligibility for Federal, State and locally funded housing programs by interviewing and verifying income, assets, and other financial data.
- Managed a caseload of approximately 431 clients
- Compiles and assesses eligibility information in compliance with housing regulations.
- Computes tenants' rents and determines and authorizes housing assistance payments within established limits.
- Inspects housing units to ensure compliance with established housing quality standards.
- Prepares leases and contracts.
- Advise tenants and property owners concerning their rights and responsibilities.
- Mediates and negotiates tenant/property owner rental and lease contracts.
- Establish rents with property owners.
- Reviews and processes damage claims.
- Maintains and monitors records.
- Inputs, accesses, and generates information from a computerized record keeping system.
- Research information and reviews housing program case files for accuracy, completeness, and compliance with housing regulations.
- Investigate program abuse complaints by interviewing pertinent people to the investigation.
- Represents the department at outreach activities.
- Makes referrals to other community agencies.
- Conducts field inspections and investigations.
- Prepare activity reports.
- Provides courteous, high-quality service to members of the public by personally responding to requests for service or making appropriate referrals.
Lead Bank Teller
BBVA Compass Bank
Orange Park, FL
08.2013 - 04.2016
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Manage approximately 30 incoming calls and Fax
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
Education
Diploma -
William M. Raines high School
Jacksonville, FL01.2006
Skills
- Case Management
- Yardi
- Compliance
- Fair Housing Regulation
- Management
- Leasing
- Application processing
- Property tours and inspections
- Cash handling
Personal Information
Driving License: Valid
Certification
Nan McKay HVC Housing Specialist
Timeline
Leasing Consultant
Southeastern Property Management
08.2024 - Current
Housing Choice Voucher Specialist
Jacksonville Housing Authority
07.2017 - 07.2024
Lead Bank Teller
BBVA Compass Bank
08.2013 - 04.2016
Diploma -
William M. Raines high School