Viaris Useche
Tampa,FL
Summary
Bilingual administrative professional specializing in customer service and HUD compliance. Proven track record in maintaining accurate tenant records and processing leasing documentation while delivering exceptional support to residents. Committed to fostering positive relationships and achieving occupancy goals.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Asset Living
Tampa, FL
10.2025 - 02.2026
- Assisted prospective residents with leasing inquiries, property tours, and application processing.
- Managed resident accounts, lease agreements, and property records using Yardi and Entrata/Property Management software.
- Utilized EliseAI to communicate with prospects and improve resident engagement.
- Created marketing materials and promotional content using Canva.
- Conducted outreach marketing to attract new residents and build community partnerships.
- Maintained accurate reports, spreadsheets, and leasing data using Microsoft Excel.
- Provided excellent customer service while supporting daily property operations and resident relations.
- Coordinated follow-up communication with leads to increase occupancy and retention rates.
Leasing Consultant
Tampa Housing Authority
Tampa, FL
12.2024 - 05.2025
- Assisted residents and prospective tenants with housing applications, leasing documentation, and eligibility requirements in compliance with HUD regulations and Housing Authority policies.
- Maintained accurate tenant files and processed leases, rent adjustments, and other confidential housing documents with strong attention to detail.
- Provided excellent customer service by responding to resident inquiries, explaining program guidelines, and supporting occupancy goals.
- Conducted applicant interviews, verified income and documentation, and ensured timely completion of leasing and recertification processes.
- Supported property management staff with resident communications, inspections, and daily administrative functions.
Leasing Consultant
BH Management
Tampa, FL
04.2024 - 09.2024
- Assisted applicants and residents throughout the leasing, eligibility, and move-in process while ensuring compliance with HUD regulations and Housing Authority policies.
- Responded promptly to resident inquiries, recertification requests, and housing concerns while providing professional customer service and support.
- Processed lease documentation, rent adjustments, and resident files while maintaining accurate tenant records and confidential information.
- Supported occupancy goals and property operations by conducting applicant interviews, verifying documentation, and maintaining organized housing records.
Customer Service Representative
Virgin Atlanta Airways
Tampa, FL
08.2021 - 09.2024
- Delivered excellent customer service by assisting passengers with luggage handling, boarding processes, and general travel support in a fast-paced environment.
- Responded to customer inquiries with professionalism and accuracy, ensuring a positive and efficient experience.
- Followed all airport security protocols and regulatory requirements while supporting risk mitigation and safety procedures.
- Maintained accurate records and documentation in accordance with operational standards and compliance guidelines.
- Acted as a brand ambassador by representing the company with professionalism, reliability, and a strong customer-first attitude.
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- HUD compliance
- Compliance monitoring
- Property management
- Knowledgeable in Onsite / Yardi
- Time management
- Attention to detail
- Case management
- Self motivation
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Consultant
Asset Living
10.2025 - 02.2026
Leasing Consultant
Tampa Housing Authority
12.2024 - 05.2025
Leasing Consultant
BH Management
04.2024 - 09.2024
Customer Service Representative
Virgin Atlanta Airways
08.2021 - 09.2024
High School Diploma -
Hillsborough High School