Gerriel Robinson
Atlanta,GA
Summary
Proactive Customer Service Representative with extensive experience in sales, cashiering, and concierge services. Excel in resolving customer complaints with empathy and developing innovative sales strategies to exceed targets. Strong problem-solving skills and a focus on customer satisfaction ensure smooth operations and repeat business.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales
Nordstrom
05.2023 - 08.2024
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Increased mobile sales by developing innovative and customer-focused sales strategies.
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
- Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
Cashier
Publix
07.2017 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Concierge Agent
Home Owners Advantage
10.2017 - 02.2018
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
Education
Bachelor of Arts - Business Administration
Southeastern Lousiana University
Hammond La12.2003
High School Diploma -
Kentwood High Magnet School
Kentwood, LA05.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Sales
Nordstrom
05.2023 - 08.2024
Customer Service Representative
Delta Air Lines, Inc
07.2021 - Current
Concierge Agent
Home Owners Advantage
10.2017 - 02.2018
Cashier
Publix
07.2017 - 03.2021
Bachelor of Arts - Business Administration
Southeastern Lousiana University
High School Diploma -
Kentwood High Magnet School
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