Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gerrilyn Holmes

Tyler,Texas

Summary

Highly motivated customer service professional seeking full-time customer service representative position, where I can demonstrate my strong communication and problem solving skills. I bring 7 years of customer service experience and meeting company needs with consistent and organized practices.

Overview

7
7
years of professional experience

Work History

Receptionist

Caregiver, Inc
Tyler, TX
10.2022 - 04.2024
  • Managed incoming calls, recorded messages, and directed calls to relevant departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Verified receipt of supplies to ensure accuracy and completeness.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Retention Specialist

Optimum
Tyler, TX
01.2019 - 07.2022
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Developed strategies to improve customer experience and increase loyalty.
  • Analyzed customer data and identified trends for reducing churn rate.
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
  • Provided detailed reports on customer feedback and retention metrics for management review.

Cashier

Walmart
Tyler, TX
06.2017 - 12.2018
  • Efficiently operated the cash register to process payments effectively using various methods like cash, check, credit card, gift card or automatic debit.
  • Maintained proper balance of daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

John Tyler High School
Tyler, TX
06-2017

Skills

  • Typing Speed
  • Data Collection
  • Product Knowledge
  • Paperwork Processing

References

References available upon request.

Timeline

Receptionist

Caregiver, Inc
10.2022 - 04.2024

Retention Specialist

Optimum
01.2019 - 07.2022

Cashier

Walmart
06.2017 - 12.2018

High School Diploma -

John Tyler High School
Gerrilyn Holmes