Gerson F Sequeira
Miami Beach,Florida
Summary
Seasoned Server Assistant Manager with a proven track record at Casa Vigil, enhancing guest experiences and mentoring staff. Expert in restaurant software and wine service, I excel in employee scheduling and guest service, significantly improving team performance and customer satisfaction. Skilled in wine pairing and POS operation, my leadership fosters a professional and efficient dining environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server Assistant Manager
Casa Vigil
Miami, Florida
07.2024 - Current
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Trained and acclimated new servers to restaurant's culture and operations.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted staff by serving food and beverages or bussing tables.
- Coached staff on strategies to enhance performance and improve customer relations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Server
Riviera Dining Group
Miami Beach, Florida
01.2024 - 07.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server
Orilla Bar & Grill
Miami Beach, Florida
09.2022 - 12.2023
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Filled condiments and napkin containers during slack periods.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
San Benito
Argentina12-2010
Skills
- Restaurant software proficiency
- Wine and beverage service
- Employee scheduling
- Guest service
- Professional appearance
- Wine pairing
- Point of sale operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- Food and Beverage Handler
- Liquor Handler
Accomplishments
- Bartender Skills and Knowledge
References
References available upon request.
Timeline
Server Assistant Manager
Casa Vigil
07.2024 - Current
Server
Riviera Dining Group
01.2024 - 07.2024
Server
Orilla Bar & Grill
09.2022 - 12.2023
High School Diploma -
San Benito