Gerson Valencia
Houston,TX
Summary
Results-driven Sales and Restoration Professional with over 10 years in customer service and water restoration. Skilled in project coordination and crew supervision, excelling in fast-paced environments. Strong communicator with a focus on building relationships and delivering high-quality results efficiently.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Door-to-Door Sales Agent
TXU Energy
Houston, Texas
01.2019 - Current
- Achieved sales goals through strategic planning and customer engagement in a competitive environment
- Generated new customer accounts through direct sales and relationship building, enhancing customer base
- Educate customers on energy plans, pricing, and service options
- Maintained high customer satisfaction through professional communication and timely follow-up
- Handled customer concerns with professionalism and effectiveness, ensuring resolution and customer loyalty
- Established customer trust through consistent communication and reliable service through excellent interpersonal skills and product knowledge
Water Restoration Technician / General Laborer
One Source CATT Staff
Texas
- Current
- Provided support in water restoration and mitigation services for residential and commercial properties, ensuring timely response to minimize damage
- Assisted with water restoration and mitigation services for residential and commercial properties
- Supported crew leaders by efficiently setting up equipment and preparing job sites for restoration activities
- Supported crew leaders with equipment setup and job-site preparation
- Acquired hands-on experience in restoration processes, facilitating advancement opportunities within the industry
Crew Chief / Project Management Support
SERVPRO of The Woodlands/Conroe
The Woodlands, Texas
01.2018 - 01.2019
- Supervised restoration crews for timely completion of residential and commercial water damage projects
- Assisted with project management tasks, including scheduling, documentation, and maintaining effective customer communication
- Coordinated job-site safety protocols to ensure high-quality standards in restoration work
- Performed water extraction, drying, demolition, and mitigation services
- Maintained equipment and ensured efficient job completion under tight deadlines
- Worked directly with customers during stressful situations while providing professional service
Education
G.E.D. -
Skills
- Sales and Lead Generation
- Field Sales Techniques
- Sales Strategies
- Energy Solutions
- Customer Service
- Relationship Building
- Communication Skills
- Team Leadership
- Project Coordination
- Time Management
- Organization and detail
- Safety Compliance
- Problem Solving
- Fast-paced environments
Certification
Previous IICRC Certifications, Renewal Planned
Positions Of Interest
- Sales Representative
- Customer Service Representative
- Warehouse Associate
- Water Restoration Crew Chief
- Project Manager
- Delivery Driver
- Oil Field Positions
Timeline
Door-to-Door Sales Agent
TXU Energy
01.2019 - Current
Crew Chief / Project Management Support
SERVPRO of The Woodlands/Conroe
01.2018 - 01.2019
Water Restoration Technician / General Laborer
One Source CATT Staff
- Current