Gertrude Padilla
Orchard Pointe at Arrowhead
Glendale,AZ
Work History
Receptionist
10 Months- Greeted residents, families, and visitors with professional courtesy at reception desk.
- Scheduled appointments and coordinated calendars for staff and resident needs.
- Logged visitors, deliveries, and messages accurately to support front-desk operations.
- Sorted mail and packages for residents, families, and internal departments.
- Maintained tidy reception area and stocked office supplies for daily use.
- Assisted residents with general inquiries and connected them to available resources.
- Communicated urgent messages to nursing and management staff with accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Dishwasher
2 Years 3 Months- Cleaned dishes, utensils, and cookware using commercial dishwashing equipment and sanitation procedures.
- Sorted soiled items, loaded racks, and maintained steady flow through wash area.
- Sanitized work surfaces, sinks, and food-prep equipment to support kitchen cleanliness standards.
- Removed trash, cardboard, and food waste to keep dish area organized and safe.
- Restocked clean dishes, glassware, and utensils for smooth service during busy shifts.
- Inspected dishware for residue or damage and rewashed items to maintain quality.
- Assisted kitchen staff by resetting stations and replenishing supplies as needed.
- Followed safety guidelines for chemicals, hot equipment, and wet-floor hazards.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Server
2 Years 3 Months- Trained new servers on meal service standards, table setup, and resident interaction.
- Verified dietary restrictions and special requests before serving meals to residents.
- Communicated clearly with kitchen staff to resolve order changes and service delays.
- Maintained clean, organized dining areas following sanitation and safety procedures.
- Assisted with private events, special meals, and hospitality service for residents and guests.
- Restocked service areas with supplies, silverware, and beverage items to support smooth operations.
- Monitored resident needs during meals, providing attentive, respectful service and prompt follow-up.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
Stock Person
2 Years 6 Months- Stocked shelves and endcaps, maintaining organized sales floor and accurate product placement.
- Rotated stock using FIFO practices to reduce expired and damaged inventory.
- Replenished high-demand items promptly, supporting consistent product availability for customers.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Contributed to a positive work atmosphere through effective communication, teamwork, and problem-solving skills.
- Provided excellent customer service, assisting shoppers in locating desired items and answering inquiries about product features or availability.
- Maintained effective team member communication.
- Demonstrated flexibility in adapting to changing priorities or workloads, effectively managing time to balance the needs of multiple tasks simultaneously.
- Streamlined restocking processes to ensure timely replenishment of merchandise on store shelves, enhancing product availability for customers.
2
Languages
20
Years of 3experience
Dynamic professional with proven expertise in customer relations and appointment scheduling at Orchard Pointe at Arrowhead. Demonstrated strong organizational skills and a professional demeanor, enhancing visitor experiences and operational efficiency. Recognized for maintaining a clean and welcoming environment while effectively managing communication channels, contributing to increased customer satisfaction.
Education
High School Diploma
Skills
Organization skills
Time management
Customer and client relations
Appointment scheduling
Professional demeanor
Phone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Orchard Pointe at Arrowhead
11.2025 - 09.2026Read More
Dishwasher
Orchard Pointe At Arrowhead
08.2023 - 11.2025Read More
Server
Orchard Pointe at Arrowhead
08.2023 - 11.2025Read More
Stock Person
Dollar General
06.2006 - 12.2008Read More
Carl Hayden High
High School Diploma
Read More