Geryca R. Anderson
1931 Timberwood Dr
Summary
Motivated and knowledgeable administrative customer/client care representative. Detail oriented, takes initiative, able to multi-task and manage assigned workload. Team player with a go-getter attitude. Enthusiastic to join an organization focused on supporting growth, career progression and demonstrating my many skills.
Overview
14
14
years of professional experience
Work History
Office Manager
Southern Eye Center
Baton Rouge, LA
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Patient Care Coordinator
The Williamson Eye Center
03.2018 - 01.2020
- Discuss plan of care with patients and family members
- Schedule patients for testing and procedures
- Resolve billing, communication and scheduling issues
- Work with patients and family members during check-in/check-out
- Collect any monies due for insurance purposes
- Answer incoming calls while maintaining daily/monthly quota
Retail Associate
Race Trac
10.2017 - 03.2018
- Processed monetary transactions by cash or credit card
- Courteously assisted over 100 customers per day in a fast-paced environment
- Reconciled cash drawer at the start and the end of shift
- Received and stocked merchandise to help drive sales
Receptionist (Temporary)
Big Buddy Program
05.2017 - 08.2017
- Directed incoming calls to internal departments
- Sorted and distributed mail correspondence between departments
- Greeted visitors and customers and assisted with any inquiries
- Performed various administrative duties such as proofreading, transcribing and invoicing
- Entered data and documented information in various computer systems
Captioning Assistant
Hamilton Relay Service
04.2016 - 05.2017
- Reviewed transcriptions to ensure accuracy in grammar, punctuation and spelling
- Maintained daily, weekly and monthly metrics goals
- Recounted previously recorded information to provide reference for hearing impaired clients
Front Desk Receptionist (Temporary)
Comfort Suites
12.2014 - 06.2015
- Answered multi-line phone system
- Assisted guests with new reservations and during check-out
- Liaised with housekeeping and maintenance staff to address guest requests and concerns
- Logged facility and maintenance issues
Home Health Aide
Social Work Services of LA
11.2013 - 12.2014
- Provided support for client mental and emotional needs to garner optimal outcomes
- Assisted elderly clients in personal daily activities such as bathing, dressing, and eating
- Followed nutritional and care plans to prepare healthy meals
- Documented patient progress in logbooks to report client progress
- Maintained clean, safe and well-organized environment to provide the highest quality of care
Case Tech/OR Assistant
Our Lady of the Lake Hospital
06.2013 - 03.2014
- Helped prepare patients, operating rooms and equipment before and after surgical procedures
- Assisted surgical team during procedures
- Responded to emergency situations as needed
Loan Processing Assistant
Rapid Cash
05.2011 - 04.2013
- Prepared and completed client loan request submissions
- Verified client account information was up to date
- Assessed client account history to determine compliance with payment plans/loan terms
- Answered incoming calls from clients and vendors
Education
High School Diploma - undefined
Park View Baptist
05.2007
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Southern Eye Center
01.2020 - Current
Patient Care Coordinator
The Williamson Eye Center
03.2018 - 01.2020
Retail Associate
Race Trac
10.2017 - 03.2018
Receptionist (Temporary)
Big Buddy Program
05.2017 - 08.2017
Captioning Assistant
Hamilton Relay Service
04.2016 - 05.2017
Front Desk Receptionist (Temporary)
Comfort Suites
12.2014 - 06.2015
Home Health Aide
Social Work Services of LA
11.2013 - 12.2014
Case Tech/OR Assistant
Our Lady of the Lake Hospital
06.2013 - 03.2014
Loan Processing Assistant
Rapid Cash
05.2011 - 04.2013
High School Diploma - undefined
Park View Baptist