Geryko Reep
High Point,NC
Summary
Assistant Manager experienced in enhancing customer service, streamlining operations, and driving sales. Achieved operational efficiencies and increased employee motivation through effective team leadership, decision-making, and staff training. Focused on implementing strategic solutions that align with organizational goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Manager
Arbys Aes
High Point, NC
08.2020 - Current
- Led team to enhance customer service standards, improving overall guest satisfaction.
- Implemented promotional strategies, driving increased sales during peak periods.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Bojangles' Famous Chicken 'n Biscuits
High Point, NC
05.2013 - 03.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent tracking and reporting.
- Assisted in training new cashiers on operational procedures and best practices.
Sales Associate
Ross Dress for Less
High Point, NC
06.2019 - 07.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained product knowledge to effectively promote merchandise and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and organized displays.
- Trained new associates on operational procedures and customer engagement techniques.
Education
No Degree -
High Point Central High School
High Point, NCSkills
- Customer service
- Cost control
- Team leadership
- Staff supervision
- Team motivation
- Inventory management
- Decision-making
- Problem-solving
- Performance management
- Time management
- Financial oversight
Certification
Serve Safe Certified
Timeline
Assistant Manager
Arbys Aes
08.2020 - Current
Sales Associate
Ross Dress for Less
06.2019 - 07.2020
Cashier
Bojangles' Famous Chicken 'n Biscuits
05.2013 - 03.2019
No Degree -
High Point Central High School