Gesmin Gamboa Magallanes
Las Vegas,Nv
Summary
Results-driven Account Representative with a strong focus on customer engagement and CRM proficiency. Proven ability to manage client accounts and enhance service delivery through effective communication and problem-solving.
Detail-oriented account representative known for exceptional organizational skills and customer service. Experience in managing client accounts and coordinating billing processes, consistently delivering high-quality results and enhancing operational performance.
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Account Representative
UNLV Medicine
Las Vegas, NV
07.2017 - Current
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Developed strong relationships with healthcare providers to enhance service delivery.
- Coordinated billing processes, verifying accuracy and addressing discrepancies efficiently.
- Implemented new CRM software, improving tracking and management of client interactions.
- Working closely with Medical auditor Like Grant Thornton.
- Special projects.
- Kept detailed records of customer interactions for optimal traceability.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Auditor experience 8 years of helping with pulling medical records, providing backup to audit accounts.
Manager
McDonald's
Las Vegas, NV
06.2011 - 11.2020
- Oversaw daily operations to enhance customer service and satisfaction.
- Developed training programs for staff to ensure consistent service delivery.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Streamlined workflow procedures, resulting in faster order processing times.
- Led team meetings to communicate goals, expectations, and feedback effectively.
- Collaborated with upper management to set operational targets and performance metrics.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Education
High School Diploma -
Centennial High School
Las Vegas, NV06.2011
Skills
- Customer engagement
- CRM proficiency
- Customer Service
- Office management
- Account management
- Project management
- Account servicing
- Teamwork and collaboration
- Business development
- Excellent communication
- Revenue growth
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Account Representative
UNLV Medicine
07.2017 - Current
Manager
McDonald's
06.2011 - 11.2020
High School Diploma -
Centennial High School