Gevel Thomas
Ellenwood,GA
Summary
Enthusiastic Client Specialist with a strong background in customer service, technical support, and data analysis. Proven ability to resolve critical issues, improve client satisfaction, and drive operational improvements. Eager to leverage skills in AI concepts and project management to contribute effectively to the Emerging Technologies team at The Coca-Cola Company.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE ADVOCATE
HIGHMARK HEALTH (work from home, ATL)
Pittsburgh , PA
09.2022 - Current
- Prepare claim adjustments for services not adequately processed systematically or by forwarding them to the appropriate area for follow-up and resolution.
- Maintain 100% quality metric by ensuring the correct processes are applied to each interaction.
- Collaborated with cross-functional teams during training and meetings, fostering effective communication.
- Review Policy & Benefits information to provide accurate coverages of members to the providers inquiring.
- Facilitated training on using a new application to my team members to ensure self-sufficiency and increase performance.
CLAIM ASSOCIATE
STATE FARM
Dunwoody , Georgia
10.2020 - 05.2022
- Delivered exceptional client experiences throughout the claims process, ensuring prompt resolution.
- Communicated coverage and claim processes effectively to clients, initiating payment processing as needed.
- Utilized job aids and tools to process and document claims accurately.
SPRINT TECHNICAL SUPPORT
CGS Inc
Norcross , Georgia
08.2019 - 09.2020
- Achieved call-time and quality standards, providing high-quality technical support.
- Built strong customer relationships and maintained a high satisfaction rating during production.
- Performed upselling techniques to increase average order values across physical and online-ordered in-store products
Education
BS in Computer Information Systems Candidate -
Southern New Hampshire University
01-2026
High School Diploma -
Woodland High School
05.2016
Skills
- Data Analysis & Reporting
- Client Communication & Escalations
- Fraud & Payments Knowledge
- Adaptability & Problem-Solving
- Technical support & assistance
- Project Management
- Microsoft Office Suite (Excel, Power point, etc)
Additional Experience
- Various retail work 2017-2019
- Acquired the ability to work with large, complex datasets through college education.
References
References available upon request.
Timeline
CUSTOMER SERVICE ADVOCATE
HIGHMARK HEALTH (work from home, ATL)
09.2022 - Current
CLAIM ASSOCIATE
STATE FARM
10.2020 - 05.2022
SPRINT TECHNICAL SUPPORT
CGS Inc
08.2019 - 09.2020
BS in Computer Information Systems Candidate -
Southern New Hampshire University
High School Diploma -
Woodland High School
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