Overview
Work History
Education
Skills
Timeline
Generic

Giselle Gonzalez-Barcenas

Knightdale,NC

Overview

8
8
years of professional experience

Work History

Inbound, Service and Checkout Advocate

Target
03.2022 - Current
  • Consistently met or exceeded performance related to transaction speed and accuracy rates while maintaining a friendly demeanor toward customers.
  • Trained new employees on service advocate procedures and best practices for effective customer interactions.
  • Cross-trained in multiple departments to provide backup assistance when needed.
  • Handled returns in a professional manner, adhering to store policies.
  • Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.

Taekwondo Master and Instructor

Black Belt World
08.2018 - 11.2023
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Engaging in discussions with parents and adults to establish clear expectations and goals.
  • Managing administrative tasks and financial obligations.
  • Instructing a class for children aged 3 to 6 years and creating new lessons plans for each class.

Catering and Waitress

Mari Cruz
03.2022 - 01.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing different tasks at a time.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Displayed enthusiasm and excellent service to customers.

Volunteer

East Regional Library, 946 Steeple Square Ct
08.2017 - 09.2019
  • Assisted with special events and programs.
  • Created crafts that were later used in programs
  • Maintained neat, and operational environment to serve program needs.
  • Supported engaging, fun, events by helping program.
  • Used strong communication skills to create a comfortable environment for others.

Education

High School Diploma -

Knightdale High School
100 Bryan Chalk Ln, Knightdale, NC 27545
05-2023

No Degree - Pre-Dental Hygiene

Wake Technical Community College
Raleigh, NC
05-2028

Skills

  • Strong communication skills
  • Community engagement
  • Disability awareness
  • Bilingual (Spanish)
  • Document management
  • Public speaking
  • Teamwork and collaboration
  • Class instruction
  • Organized and efficient
  • Lesson planning
  • Curriculum development
  • Leadership qualities
  • Group and individual instruction
  • Time management
  • Adaptability and dependability
  • Collaborative team player

Timeline

Inbound, Service and Checkout Advocate

Target
03.2022 - Current

Catering and Waitress

Mari Cruz
03.2022 - 01.2023

Taekwondo Master and Instructor

Black Belt World
08.2018 - 11.2023

Volunteer

East Regional Library, 946 Steeple Square Ct
08.2017 - 09.2019

High School Diploma -

Knightdale High School

No Degree - Pre-Dental Hygiene

Wake Technical Community College

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Giselle Gonzalez-Barcenas