Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Accomplishments
Timeline
Generic

GHADA AHMED

Dayton

Summary

Dynamic sales and customer service professional with extensive experience at Yemen Airways and Maktwo Travel Agency. Proven ability in effective communication and IT proficiency, enhancing client satisfaction and streamlining ticketing processes. Adept at managing budgets and providing exceptional support, ensuring seamless operations in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Sandbad Store
Moraine
03.2025 - Current
  • Sell merchandise.
  • Customer service.

PROFESSIONAL GALILEO BASIC

Yemen Airways
05.2014 - 06.2014
  • Company Overview: During this period I learned more a lot about GALILEO ticketing system and how to use it professionally to ensure the best services to the clients and customers.
  • During this period I learned more a lot about GALILEO ticketing system and how to use it professionally to ensure the best services to the clients and customers.
  • During this period I learned more a lot about GALILEO ticketing system and how to use it professionally to ensure the best services to the clients and customers.

BASIC FUNCTIONALITY & TICKETING

Yemen Airways
04.2014 - 04.2014
  • Company Overview: I got a chance to get practical on ticketing Systems, Yemen airways Or Yemenia really helped exercise my learnings and deal with a real-world duties.
  • I got a chance to get practical on ticketing Systems, Yemen airways Or Yemenia really helped exercise my learnings and deal with a real-world duties.
  • I got a chance to get practical on ticketing Systems, Yemen airways Or Yemenia really helped exercise my learnings and deal with a real-world duties.

TICKETING COORDINATOR

Masha Travel Agency and Maktwo travel & tourism AGENCY
  • Communicating with customers to answer questions about tickets, pricing, or flight schedules.
  • Explaining airport rules and procedures to passengers prior to boarding flights.
  • Providing advice about visas or passports.

ACCOUNTING ASSISTANTE

Masha Travel Agency
  • Provide Concur reporting
  • Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders.
  • Analyzes and reconciles central credit card accounts
  • Manage Cash flow
  • Managing budgets.

Education

INFORMATION TECHNOLOGY -

Arab University For Science And Technology
Yemen
01.2014

Scientific Section

Arwa Secondary School
Yemen
09-2002

Skills

  • Customer service
  • Scheduling and time management
  • Negotiation skills
  • IT proficiency
  • Self-motivation
  • Supportive teamwork
  • Effective communication
  • Adaptability under pressure
  • Order processing and service contracts

Certification

  • Amadeus - Basic Functionality & Ticketing 08/17/2014 - 08/20/2014
  • Yemen Airways - Intermediate fares & Ticketing, 05/25/2014 - 06/05/2014
  • Yemen Airways - Basic Functionality & Ticketing, 04/13/2014 - 04/24/2014
  • Galileo - Professional Galileo Basic, 03/16/2014 - 03/20/2014
  • Yemen Red Crescent Society - First Aid certificate 07/07/2007 - 07/9/2007
  • Secretarial Diploma in Computer, Modern British Institute , 06/8/2005

Languages

  • Arabic
  • English

Languages

Arabic
Native/ Bilingual
English
Limited

Accomplishments

  • certificate of excellence for completion of Bachelor degree in information technology - University of Yemen

Timeline

Sales Associate

Sandbad Store
03.2025 - Current

PROFESSIONAL GALILEO BASIC

Yemen Airways
05.2014 - 06.2014

BASIC FUNCTIONALITY & TICKETING

Yemen Airways
04.2014 - 04.2014

TICKETING COORDINATOR

Masha Travel Agency and Maktwo travel & tourism AGENCY

ACCOUNTING ASSISTANTE

Masha Travel Agency

INFORMATION TECHNOLOGY -

Arab University For Science And Technology

Scientific Section

Arwa Secondary School

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