Ghadir Abedalhussain
Dearborn,Michigan
Summary
Dedicated and customer-focused banking professional with 7 years of experience in roles encompassing banking teller responsibilities and customer service excellence. Adept at handling financial transactions accurately, providing exceptional service to clients, and ensuring compliance with banking regulations. Proven track record of building strong customer relationships, identifying opportunities for upselling financial products, and contributing to the overall success of the banking team.
Overview
8
8
years of professional experience
Work History
Teller/Member Service Representative
American 1 Credit Union
Canton, MI
08.2022 - Current
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Explained the features of various banking products available to customers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
Teller Service Manager
sama money transfer
Dearborn , MI
03.2016 - 07.2019
- Monitored all teller staff performance and provided feedback on their progress.
- Assisted with the development of new products, services, and procedures for customers.
- Conducted daily operations audits to ensure compliance with banking regulations.
- Trained and supervised tellers in customer service techniques, cash handling skills, and bank policies and procedures.
- Maintained records of transactions, balancing accounts accurately at the end of each day.
- Created weekly reports detailing branch performance metrics such as deposits and withdrawals.
- Reviewed daily activity reports to identify any discrepancies or unauthorized transactions.
- Developed strategies to increase customer loyalty through improved service delivery.
- Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
- Reviewed and approved transactions above limits and authority levels of teller staff.
- Created teller team schedules to maintain adequate staffing.
- Filed government-mandated reports related to large cash transactions and sale of monetary instruments.
Education
High School Diploma -
Fordson High School
Dearborn, MI01.2014
Skills
- Drawer Balancing
- Regulatory Compliance
- Fraud Detection
- Financial Analysis
- Cash Handling
- Reliable
- Strong Sense of Banking Ethics
- Safe and Vault Operation
- Bilingual in arabic
- Excellent Communication Skills
Languages
Arabic
Professional
Timeline
Teller/Member Service Representative
American 1 Credit Union
08.2022 - Current
Teller Service Manager
sama money transfer
03.2016 - 07.2019
High School Diploma -
Fordson High School
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