Damien L. Harris
Farmington Hills,MI
Summary
I'm currently a Senior Branch Manager at American 1 Credit Union. I have over 15 years of sales experience in the financial services industry. I'm a motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
9
9
years of professional experience
Work History
Senior Branch Manager
American 1 Credit Union
2023.04 - Current
- Recruited talented staff for branch office.
- Coached and developed the team, leading the branch to a profitable status and improved overall performance.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Promoted credit union products within the community, boosting visibility and engagement.
Mortgage Loan Originator
Fifth Third Bank.
2022.01 - Current
- Responsible for reaching out to clients through outbound calling and in person to advise them on loan products
- Cold calling 30-35 clients per day to help existing clients with their mortgage
- Building strong relationships with clients to help place them in the best product to meet their needs
- Using a creative approach with the clients to help them understand how a particular product can put them in a better financial situation
- Consistently the top MLO in customer outreach.
Executive Mortgage Banker
Rocket Mortgage.
2019.03 - 2022.01
- Meeting with potential loan borrowers over the phone to advise and support them throughout the whole loan process
- Consistently ranked in top 3 performers in my sales channel
- Built strong B2B sales with over 30 Rocket Mortgage insurance partners and brokers
- Performed cold calls to partners to help them move mortgage loans through the Rocket Mortgage portal
- Consistently ranked top 3 in conversion in my sales channel
- Won MVP awards for both April and May 2021 for top performer.
Sr Assistant Sales Manager
Flagstar Bank.
2018.05 - 2019.03
- Assisting and guiding a sales team of 10 associates to meet and or exceed sales quotas
- Coaching and motivating team members to achieve sales targets
- Opened the first inner city branch in Detroit, MI
- The grand opening was held on October 25 2018 and the mayor of Detroit attended as well as several small business representatives from the city
- Attended the Blue Cross Black leaders' event in October 2018
- This event helped create strong connections with city leaders and increased sales to over 110% goal attainment
- This is unusually strong for a new branch
- Top performing ASM for the 4th quarter 2018.
Financial Center Manager, Officer
Bank of America.
2015.07 - 2018.05
- Leading a mid-level branch of financial center sales and service team members
- Responsible for financial center sales and operations
- Achieved 100% on Financial Center Risk Assessment for August 2016
- Led manager meetings with other Financial Center Managers.
Education
Bachelors of Science - Community Development
Central Michigan University
Mt Pleasant, MISkills
- Operations Management
- Sales Development
- Sales management
- Account Review
- Relationship building and management
- Interviewing and Hiring
Activitiesandotherinformation
Several Sales Certifications, MVP Trophies for top performer from Rocket Mortgage, Microsoft Office products, Computer Aided Design, Photoshop, Big Brother Detroit Volunteer, Young 5s volunteer for Livonia Public Schools
Timeline
Senior Branch Manager
American 1 Credit Union
2023.04 - Current
Mortgage Loan Originator
Fifth Third Bank.
2022.01 - Current
Executive Mortgage Banker
Rocket Mortgage.
2019.03 - 2022.01
Sr Assistant Sales Manager
Flagstar Bank.
2018.05 - 2019.03
Financial Center Manager, Officer
Bank of America.
2015.07 - 2018.05
Bachelors of Science - Community Development
Central Michigan University
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