Ghadir Elhawli
Undergraduate Student/ Pharmacy Technician
Summary
Adaptable pharmacy team member excelling in prescription preparation, customer service, and effective coordination with insurance providers and prescribers. Proficient in multitasking and skilled in building relationships. Organized administrative professional with a track record of enhancing efficiency, managing filing systems, and handling daily phone line operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Pharmacy Technician
Rite Aid Pharmacy
Dearborn, MI
05.2023 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Walgreens
Dearborn, MI
04.2021 - 05.2023
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Trained new employees (As Lead Technician)
- Handled invoices, shipments, and deliveries
- Handled all pharmacy maintenance tasks and customer complaints
- Administered vaccines
- Performed COVID tests and ran them in our lab machines
Cashier
Dearborn Fresh Supermarket
Dearborn, MI
08.2020 - 09.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista
Z's Bubble Tea
Dearborn Heights, MI
07.2020 - 09.2020
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Tax Preparer Assistant
Varty And Company
Dearborn, MI
12.2019 - 03.2020
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information on spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma -
Edsel Ford High School
Dearborn, MI 09.2016 - 06.2020
No Degree - Dual Enrollment College Courses During Highschool
Henry Ford College
Dearborn, MI 05.2001 -
Bachelor of Science - Public Health
Wayne State University
Detroit, MI 09.2020 - Current
Skills
Drug storage procedures
Advanced math skills
Confidentiality and HIPAA
FDA Drug Safety Guidelines
Documentation and reporting
Professional demeanor
Multitasking Abilities
First Aid/CPR
Data Entry
Certification
CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Rite Aid Pharmacy
05.2023 - Current
Pharmacy Technician
Walgreens
04.2021 - 05.2023
Vaccine Administrator
01-2021
Bachelor of Science - Public Health
Wayne State University
09.2020 - Current
Cashier
Dearborn Fresh Supermarket
08.2020 - 09.2020
Barista
Z's Bubble Tea
07.2020 - 09.2020
CPhT - Certified Pharmacy Technician
07-2020
Tax Preparer Assistant
Varty And Company
12.2019 - 03.2020
High School Diploma -
Edsel Ford High School
09.2016 - 06.2020
No Degree - Dual Enrollment College Courses During Highschool
Henry Ford College
05.2001 -