Gavin Donaldson
Saint Louis ,MO
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Recognized for enhancing workflow efficiency and resolving customer inquiries effectively. Adept at inventory management and fostering team collaboration, ensuring compliance with HIPAA regulations while delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
11.2022 - 02.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Packer
Amazon
07.2022 - 07.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
Pharmacy Technician
Walgreens
01.2021 - 01.2022
Customer Service
Home Depot
07.2019 - 10.2021
- Provided friendly customer service to guests and addressed concerns.
- Managed specialist team to provide technical assistance and customer service.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Increased member retention through exceptional customer service during stressful situations.
- Negotiated with suppliers to improve product quality received by customer service.
- Increased client retention with exceptional customer service and timely followups.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
Education
Associate Of Applied Science - Nursing
STLCC
Saint LouisBachelor Of Applied Arts And Science - Nursing
Chamberlain College of Nursing
Saint Louis 07.2027
High School Diploma -
Lafayette High
Saint Louis 06.2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Drug inventory control
- Drug safety
- Pharmaceutical calculations
- Interpreting and processing medication orders
- Processing payments
- Safe chemical handling
- Medication documentation
- Insurance claim processing software
- Confidentiality practices
- Certified pharmacy technician
- Medical insurance claims processing
- Equipment cleaning and maintenance
- Staff leadership
- Prescription refill fulfillment
- Payment processing
- Employee training
- Medication storage and labeling
- Resolving complaints
- Patient profile setup
- Relationship building
- Analytical thinking
- Inventory management
- Creative thinking
- Certified pharmacy technician (cpht)
- Inventory tracking
- Insurance processing
- Team coordination
- Cash register operations
- Dispensing medications
- Prescription filling and labeling
- Prioritization and organization
- HIPAA compliance
- Attention to detail
- Data entry
- Customer service
- Point of sale systems proficiency
- Attendance oversight
- Pharmacy operations
- Insurance reconciliation
- Proper labeling
- FDA and HIPAA compliance
- Troubleshooting malfunctioning equipment
- Labeling prescriptions
- Proper labeling procedures
- Ordering and stocking medications
- Quality assurance and control
- Resolving customer issues
- Billing support
- FDA compliance
- Supporting pharmacy operations
- Pharmacology
- Drug classification
- Medication therapy management
- Operations support
- Record preparation
- New hire onboarding
- Patient education and counseling
- Intravenous admixture preparation
- Drug monitoring
- OTC recommendations
- Staff development
- Drug utilization review
- FDA drug safety guidelines
- Aseptic techniques
- Interpreting orders
- Drug storage procedures
- Dosage form preparation
- Updating medication histories
- Drug interaction awareness
- Secure storage of medications
- Order verification
- Regulatory compliance
- Medication storage procedures
- Receiving incoming supplies
- Compounding techniques
- Manual and automated medication dispensing
- Advanced math skills
- Verifying orders
- Prescription interpretation
- Drug inventory management
- Medicare and medicaid process
- Medication labels
- Healthcare regulations
- Pharmacy law compliance
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
- Stocking shelves
Accomplishments
4.0 GPA
Certified Pharmacy Technician
Certification
Pharmacy Technician
CPR
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
11.2022 - 02.2025
Packer
Amazon
07.2022 - 07.2023
Pharmacy Technician
Walgreens
01.2021 - 01.2022
Customer Service
Home Depot
07.2019 - 10.2021
Associate Of Applied Science - Nursing
STLCC
Bachelor Of Applied Arts And Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Lafayette High
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