Gherardo Cardoza
Miami
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at The Arbor Company Senior Living. Proven ability to enhance guest engagement and streamline operations, leveraging POS expertise to optimize service efficiency. Recognized for cultivating lasting customer relationships and delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
The Arbor Company Senior Living
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Associate
Target
11.2022 - 06.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Member
AMC Theatres
02.2022 - 11.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Memory retention
- High volume dining
- Team collaboration
- POS operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Arbor Company Senior Living
10.2023 - Current
Associate
Target
11.2022 - 06.2023
Crew Member
AMC Theatres
02.2022 - 11.2022
Associate of Arts - Business Administration
Miami Dade College
Similar Profiles
Kimberly ProfitKimberly Profit
CNA at The Arbor Company Senior LivingCNA at The Arbor Company Senior Living
Magaly CerrosMagaly Cerros
Server at The Arbor Company Senior LivingServer at The Arbor Company Senior Living
Jayme KeallyJayme Keally
Housekeeper at The Arbor Company Senior LivingHousekeeper at The Arbor Company Senior Living