Monalisa Jackson
San Diego,CA
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
TriStar Centennial Medical Center; ManpowerGroup
Nashville (Just Relocated To San Diego), TN
01.2023 - 01.2025
- Delivered high-quality administrative and customer service to sustain patient and workflows. Informed patients of financial responsibilities prior to rendering services.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Phlebotomy Tech (Training and Internships)
TriStar NorthCrest Medical Center
Springfield, TN
02.2024 - 07.2024
- Assessed plasma collection machines for proper functionality. Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique. Scheduled appointments and managed patient flow to minimize wait times.
Medical Receptionist
Medical Staffing (Ranstad)
Clarksville, TN
03.2020 - 01.2023
- Verified visitors' identification cards before allowing access to the building. Participated in emergency response drills and maintained knowledge of safety procedures.
- Sorted incoming mail and directed to correct personnel each day. Updated and recorded customer or client information to maintain accounts.
Education
Bachelors of Human Resource Management -
Devry University
San Diego, CA09-2025
Certified Phlebotomy Technician -
Austin Peay State University
Clarksville, TN06.2024
Herbert Hoover High School -
San Diego, CA06.2010
Skills
- Medical office administration
- Front desk operations
- Patient registration
- Reminder calls
- Records management
- Mail management
Certification
American Heart Association (Issued: 3/24 to 3/26)
References
References available upon request.
Timeline
Phlebotomy Tech (Training and Internships)
TriStar NorthCrest Medical Center
02.2024 - 07.2024
Medical Receptionist
TriStar Centennial Medical Center; ManpowerGroup
01.2023 - 01.2025
Medical Receptionist
Medical Staffing (Ranstad)
03.2020 - 01.2023
Bachelors of Human Resource Management -
Devry University
Certified Phlebotomy Technician -
Austin Peay State University
Herbert Hoover High School -
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