Ghia Santaliz
Orlando,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Southwest Airlines
04.2005 - 08.2023
- Ensured the safety of passengers by following the airline protocols and emergency procedures.
- Completed flight preparations and post-flight documentation and submitting all records for each flight.
- Inspected and recorded inventory levels after each flight, reducing instances of low stock by 38%
- Served passengers by helping with their needs such as stowing luggage, serving food/drinks, seat changes and answering questions regarding flight information.
- Taught flight attendants passenger complaint protocols and conflict resolutions tactics per airline policies and regulations.
- Demonstrated ability to provide an exemplary level of customer service to domestic and international passengers of all ages.
Probation Officer
City of Lagrange
Lagrange, GA
09.2004 - 03.2005
- Monitored and managed caseloads to ensure compliance with court orders.
- Conducted interviews, assessments, investigations, and evaluations to identify risk levels and determine necessary interventions.
- Prepared and submitted detailed documentation detailing offender behavior, court records, and progress reviews.
- Developed and implemented treatment plans in collaboration with clients, judges, and other court personnel.
- Wrote reports that included recommendations for further treatment strategies and diagnostic efforts.
- Facilitated job training to improve employment for offenders.
Education
MS - Psychology and Counseling
Troy University
01.2003
BS - Criminology/Sociology
University of Oklahoma
05.2000
Skills
- Customer service excellence
- Safety protocols
- Conflict resolution
- Regulatory compliance
- Airline regulations expertise
- Team collaboration
Certification
CPR/AED
References
References available upon request.
Timeline
Southwest Airlines
04.2005 - 08.2023
Probation Officer
City of Lagrange
09.2004 - 03.2005
MS - Psychology and Counseling
Troy University
BS - Criminology/Sociology
University of Oklahoma