Ghina Nabong
Seattle,WA
Summary
Accomplished Restaurant Manager known for fostering a positive client experience and driving team performance. Expertise in inventory management and effective communication ensures operational efficiency and high client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Secret Fort/Yoroshiku
2020.11 - Current
- Managed daily operational workflows for split-concept restaurant to ensure optimal service delivery, maintaining strict quality standards and driving positive client satisfaction metrics.
- Analyzed high-volume traffic patterns to coordinate scheduling, ensuring adequate coverage during peak hours to mitigate bottlenecks.
- Executed rigorous inventory control protocols, auditing stock levels to eliminate waste and guarantee the immediate availability of essential supplies.
- Evaluated client feedback to implement quality improvements, enhancing overall client experience and care environment.
- Assisted in executing onboarding processes, elevating team compliance, employee retention, performance metrics and service standardization
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Delivered high-empathy client-centered service, creating a supportive environment.
- Maintained elevated standards of service delivery, proactively resolving client inquiries to drive high satisfaction and positive outcomes.
- Communicated effectively with a broad demographic, utilizing active listening and conflict resolution to guarantee a seamless positive experience.
- Coordinated critical communications between front-facing staff and back-of-house teams, ensuring precise delivery and zero error rates under time-sensitive constraints
- Managed recruitment and curation of local artists to enhance restaurant's cultural offerings through year-round art exhibit helping establish community.
Education
High School Diploma -
Berkeley High School
Berkeley, CASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Certification
BLS Certification
Timeline
Restaurant Manager
Secret Fort/Yoroshiku
2020.11 - Current
High School Diploma -
Berkeley High School